North Florida Rehabilitation

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My mom weighed 96 lbs and could get up and walk with a walker when she was admitted. She was discharged with a weight of 80 lbs and is not safe to walk even with a walker, even though her discharge papers say she can. She was also discharged with a UTI, bedsores, and a large cyst on her back, which no staff member informed me about. AVOID THIS FACILITY AT ALL COSTS!!!
The care during the week is definitely higher quality on the weekends. The aides on the weekends are snippy and rude. Communication with family members is sorely lacking. My mom has been there for nearly a month and is in worse shape than when she went in, and I cannot get anyone there to return my phone calls. No one called me when she got sick, I had to find out when I came to visit.

There was something that looked like feces on her phone and when I informed the aide about it, she told me that they clean the rooms twice a month. Only after my 16 yr old daughter asked for gloves and wipes did they send for someone to come clean.

I rate this place a negative ZERO. My father had to be rushed to the ER because they allowed his blood sugar to drop to 28. He is a diabetic. Didn't get breakfast until 10 am. He asked for someone for hours to help him get dress & nobody came to help him. My mother had to help him which was around the time breakfast showed up. Then they wanted to help him get dress but he was eating so he declined until he was done. AND guess what NOBODY was around to help NOBODY at the nurses station, not a sole to talk with & get any kind of help. So My elderly mother helped him. He was cold & wanted to go back t sleep so my mom covered him up, picked up his oxygen line and went back home. She get a call a little while later stating they had an emergency with my dad & needed to take him to the ER. THAT emergency was that my father had passed out due to his blood sugar !!! It took them over 40 mins to get him to the ER when it is just behind the hospital. REALLY. But wait they had to shave him & give him a hair cut before he went to the ER. So your trying to cover up things that should have been done to begin with & are willing to KILL a pt over not having him shaved & needing a haircut. REALLY!!!! What kind of place are you running. I would not recommend this place for my dog.

Did a show for North Florida back in July 2018, still have not rec'd payment for entertainment provided. Every time we speak to the director George Hamilton and accounts payable person, they promise will be paid within the week. Almost a year later and several promises for payment and still no check rec'd. I have to seriously question the integrity of the facility by the actions, integrity and lack of leadership of the director.

My name is Joe Hernandez and I am the Administrator here at North Florida Rehab and Specialty Care. Responding promptly to our patient’s needs is one of our first priorities. I am open and available to discussing your situation and finding a way to help resolve your concerns. I can be reached at our care center by calling (352) 331-3111.

My experience with this facility has been very satisfying both for myself and my elder that was a long term resident there.

The staff was very caring and eager to listen and resolve my concern's and needs. The physical therapy department

truly did provide a very high level of expertise in the area of "rehab therapy care". Over all i would half to say this is a

very professional organization which i would highly recommend to friends and family. Yes, it is an older facility

but for me it was all about the care provided and the exceptional customer service provided.