Ace Hardware

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Worst customer service. I called service regarding my Toro snowblower for a gas leak and associated tank recall. When I dropped off the unit, Harry treated my wife and I as if we were an inconvenience. I told him I am only dropping it off for the recall if that is the issue, but I do not want anything else fixed, as I would be rebuilding the carburetor before winter. A few days later I received a phone call that the tank was already replaced and the leak was coming from the carburetor. I declined the repair and went in to pickup the snowblower. I was charged an estimate fee, although I was never provided with an estimate to fix the unit. When I questioned this,the store clerk said I would need to take it up with Harry, since the charge was written on the sheet. So as to not make a second trip, I paid the fee and had her leave a note for Harry that I wanted to discuss. When Harry called me back the next day, I was told by him that "I don't work for nothing" and had to pay it to get the snowblower back. Had I known that there would be a charge, I would never have left the snowblower to begin with. I brought it in specifically for the recall issue on the tank and faulty fuel line, no repairs were done and yet I was still charged for an "estimate" that I was not given. This charge was not explained or communicated to me when I dropped of the snowblower, nor did I see any visible signs regarding this fee. Had I been aware of this charge, I would not have left my snowblower but taken it home with me to fix myself. I found Harry to be both rude and unprofessional. Needless to say, I will not be returning to this Ace, and will advise others not to as well. Travel the extra distance to another location in the area.