Bay State Re-Bath

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A ReBath rep came to our home for an estimate and was extremely friendly and knowledgeable. We were left feeling confident and excited at the prospect of having our current shower/ bath combo removed. They were going to put in a new tub, shower surround and all hardware. The rep also assured us that they worked with condominium buildings all the time and would contact our management to set up water turnoff. Two weeks before the actual installation date, we contacted our condo management to ensure that everything was prepared. Imagine our surprise when they said that they hadn't heard from ReBath at all. What followed was a week long struggle where ReBath told us that they had misquoted the job, hadn't pulled the proper city paperwork and would no longer be able to do the job at all. When my husband spoke with the manager she was extremely unwilling to provide any type of remedy- they would not even provide us with an updated quote to see if we could manage the payment. They were rude, defensive, difficult to deal with all around. I'm unsure as to when they would have called us to let us know that the job was not going to happen... If I hadn't called them first when would we have found out? Would they have ripped our bathroom apart and then left us there to deal with it? I cannot believe that a business is able to run this way and am furious that they left us in such a lurch. Mind you- my initial deposit of nearly $2,000 had already been taken from my account BEFORE they told us they could not do the job. We had to request the money back in full as there was never once a mention of a refund until we brought it up. I will never work through this company again and I HIGHLY RECOMMEND that you look elsewhere before turning to Bay State ReBath.

We called Re-Bath for a free in-home estimate and decided to take them up on their suggestion for a master bathroom remodel. Re-Bath installed a gorgeous spa shower, toilet/sink and steel-colored tile. All in all we've been extremely happy with our new bathroom and very satisfied with Re-Bath's quick installation. Highly recommend!