Karavan Trailers Inc

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I purchased a flatbed utility trailer from Home Depot made by Karavan. I'd had Karavan trailers for jet skis before with no issue. Upon delivery of the trailer, I immediately loaded my Yamaha side by side on the trailer. The trailer is rated for over 2000 lbs. The side by side is around 1300, well within the load range. I loaded the Yamaha and bent the tongue. BENT IT. DESTROYED IT!!! Karavan is sending a new trailer to replace the old. I'll be loading the new trailer and video recording the entire process. Oh, get this, I tried to leave a review at the Home Depot site....it was denied. Yea, really.

Can't get a response! I have been asking for parts for over a month, my emails disappear into space and phone calls go unanswered. I wish I had a different trailer!

I bought a Karavan trailer in April 27,2013 from Home Depot in Pittsburgh Ks. We used it 2 times and went to use it another time and blew out the fuse in our pick up upon further investigation it was faulty wiring from the factory. We argued back and forth for about a month. They wanted us to pay the labor for re-wiring trailer. They finally agreed to pay for it to direct bill the shop. But now 10-4-13 we received a bill from the shop that Karavan has still not paid this bill. Their warranty dept is not standing behind the terms we agreed upon. I told them I would contact social media but it did not scare them one bit. We are just a small time consumer they apparently do not care. Please pay this bill and get the shop off of our backs!!!!