Helzberg

Write a Review817-370-9071

CLOSED NOW - Opens at 10:00am

Worst jewelry store in DFW. I bought a brand new ring for my Fiancée and had the warranty placed on it for resizing since she has small fingers and I figured it would have to be resized. When I ordered the ring in store I was told it was a size 6 (smallest I could order) when in actuality it was a size 7 which I later found out when the ring arrived. That was not a huge deal to me until I found out that they were going to charge me $100 to place sizing beads in the ring because they could not resize the ring smaller due to "changing the integrity of the ring" even though I purchased the extra warranty package which they stated would cover all future changes to the ring, including resizing. Not one out of the 4 employees that helped me get the ring mentioned that if they had to size down the ring they would have to do it with sizing beads which would cost me $100 extra and not be covered under the warranty. The employees stated they called their store owner to see what they could do and the owner stated that it was too bad and I would have to pay for the beads. Flash forward to a week later when my now Fiancée walked into a zales which stated they could reset the stones on the ring to make it the size she wanted without using sizing beads and affecting the integrity of the ring. This place is very dishonest and will try to get every penny out of you. Do yourself a favor and walk across the hall to the Kay jewelers next door.

My wedding set came from this store. I love how nice the ladies are everytime I take my ring back to get cleaned. I want all my jewelry to come from here. I enjoy everyone there!