Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more. We've been providing the right solutions since 1926, one customer at a time. Our teams of professionals understand cars and they understand the people who drive them. We use advanced technology and offer quality products from brands you trust - all of which add up to a total car care experience.

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Reviews

U
ulrich

08/21/2011

Provided by YP.com
Im warning you now...Stay away...

Im warning you now...Stay away from it... I should have known better than to take my car back a second time. The ONLY reason i did was because they failed to complete the work from the initial service and still had a part, that had already been paid for, that still needed to be replaced. The first day, I dropped my car off at 8am to have general oil change and alignment checked. Had a friend bring me back by around 11:30 and it was in the air with ALL the tires off... Did not receive a phone call from them. Finally around 4:30 I called to find out what the story was. They had called the insurance company to get permission to replace two front strut brackets (But didn't call ME)... I didn't get the car back until 7:30PM that evening and the work was not finished. They told me to bring it back at my convenience and they would install the other strut, would take about an hour and a half.



Today, dropped the car off at 9AM... Should only take an hour and a half right? Nope. No phone call. 3 hours later, I call, only to find out they had to have some guy drive from Dallas to get the part out of his LOCKER and it would be another hour and a half to two hours before the car was ready. Again, no phone call from them to me.



I'll tell you when they called though. 20 minutes later, after I'd gone on their website and dropped a complaint about their lousy service. THEN they managed to find a number and call and appologize (Too little, too late...)... All told, over the course of two trips to this firestone, they've had my car a total of 17 hours...



Stay away from it...You've been warned....

More Business Info

Whatever You Drive, Drive A Firestone

Hours
Regular Hours
Mon - Sat:
Sun:
Extra Phones

Fax: 817-361-5988

TollFree: 800-997-9115

Call Us: 800-997-9115

Services/Products
Tires, Batteries, Brakes, Oil Change, Alignment, A/C Service, Air Filters, Alternators, Auto Heating & Cooling Services, Brake Pads, Brake Services, Bridgestone Tires, Car Auto Batteries, Car Auto Inspections, Car Auto Maintenance, Car Auto Wiring, Climate Controls, Cooling System Parts, Disc Brakes, Engine Repair, Engine Services, Engine Tune-Up, Firestone Tires, Ignitions, Minor Repairs, Radiator Service, Radiators Repair Services, Rotors, Spark Plugs, Starters & Ignitions, Starting & Charging Services, Steering & Suspension Services, Tire Repair Services, Tires Service, Transmission Service, Tune-Ups, Vehicle Inspection, Vehicle Maintenance, Wheels, and All Other Auto Services. Call or visit us today!
Brands
Firestone, Firestone Complete Auto Care, Firestone Fleet Care, Bridgestone, Tires Plus, Hibdon Tires Plus, Wheel Works
Payment method
amex, discover, master card, visa
Neighborhood
City View
Other Emails

Social Links
Categories
Wheel Alignment-Frame & Axle Servicing-Automotive, Auto Oil & Lube, Auto Repair & Service, Automobile Air Conditioning Equipment-Service & Repair, Automobile Diagnostic Service, Automobile Parts & Supplies, Automotive Tune Up Service, Brake Repair, Mufflers & Exhaust Systems, Tire Dealers
Other Information

Emergency Service: No

Express Maintenance: Yes

Fleet Services: No

Free Estimates: Yes

Parts Available: No

Rental Cars Available: No

Road Side Assistance: No

Shuttle Service: No

Towing: No

Wi-Fi: No

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