Pampered Pets Bed & Biscuit

Write a Review260-489-7387

CLOSED NOW - Opens at 7:00am

HORRIBLE EXPERIENCE! Badly managed.

My dog basically pulls me in the door! He can't wait to go play with his friends! I love the webcams that allow me to watch what he's up to during the day too! I enjoy doing the events where I get pictures of my pet too, they always turn out sooo cute! I know he can be a bit orney sometimes, so I know they must be very patient to be able to get him to sit still, put on clothes, & get a picture! I disagree with the comment on here about "restaffing" I have been going since 2008 and the same staff is there. Also, pretty much any business I call I get a recording having me direct my call to a certain department. All you have to do is a push an extension to get to a person.

I do not agree with the reviews from 2010. I've boarded and groomed my larger dog at PP, and have never had a bad experience. The women handle my paperwork fast, all animals are required to be vaccinated, and the facilities do not smell like poo/pee. You can tell they put their profits back into the business. The grounds are nice with plenty of trees along the side yard to sniff in the woods, there are indoor and outdoor play yards and kennels, inside is clean and clutter free. The last time I was in, a gentleman came in with a huge black and white great dane puppy that he had to board quickly due to a family medical emergency out of town. I have had similar experiences in my family, and PP has always helped me at the last minute.

Terrible customer service since 'restaffing', rude and unprofessional. The rates have doubled in the past year. With all that extra income, you would think they could afford to hire someone to answer the phone! This is one long time customer who will no longer be going back.

Pampered Pets is awesome. The lobby is clean and the staff is friendly. My two dogs race me inside--they love the place. Since pampered pets has come to town, I never have to worry about my four legged kids again when I am out of town.