Jetson TV & Appliance

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On 01.17.08, a service technician from Jetson Appliances came to our home to repair our Thermador range. He put his tools all over our range and on our granite counter top. When he finished the job, he left the cast iron grates from the range on the counter top and drove off.
I checked to see if the range was working when I noticed that the igniter was sparking on the back burner, but the gas was coming out of the front burner which, left uncheck could have caused a hazard. This company also has scheduling issues as it seems they never show up on time, if they show up at all.

9 mins · 

One of the worst companies to deal with i have been fighting with them for over a year and a half to fix my washer due to somthing there technician caused by not cleaning the water out of the drum pan caused the drum legs to rust and break and had the nerve to tell me its my fault because i did not open the washer panel and clean the water out but if i did due that i would have voided warrenty, then the warrenty company that jetsons sold to me did not want to cover it, so when i told jetsons what had happen they told me i had to take it up with the warrenty company myself so they dont stand behind what they sell finally after a year and a lawyer i got a new washer no thanks to jetsons i had a green washer which they dont make any more so i had to get a grey one they deliver it and no pedastil they told me to use my green one on my new grey washer you would think after all the trouble i have been through in the last year andd a half they would take care of a customer who has been cheated from the beginning. the worst customer service i have ever delt with and if you call there and betty gets on the phone just hang up does not no how to talk to customers and does not care. Im in sales been doing it for the last 17 yrs and my best business is repeat business .....i guess brands mart and best buy have a new customer i will never recommend them to know one and the funny thing is i need the matxhing dryer now but it wont be through them .......

I wish I could give zero stars. My parents have purchased all of their appliances through this company. Recently, they purchased a refrigerator through Jetsons. They have purchased televisions, microwaves, dishwasher, ovens, wash machine...many products through this company. In July their refrigerator stopped working. They went to Jetsons and purchased a new one. The first appliance that came had issues with the doors lining up incorrectly, and there was a major dent on the top of the door. The company sent out men who came with a bottle of nail polish remover to fix the door? They decided at the service visit that the nail polish remover wouldn't fix the issue. They waited another week for another worker to tell them that it was a door problem, and they would not even accept the product. At this point they say they will deliver a new refrigerator. After a week of missed appointments, where the workers were supposed to show up and they didn't, they brought another refrigerator. Now, when the new workers came to the home they said the refrigerator was installed incorrectly and it was a hazard. The ice makers water line was not put together properly. So, these men proceed to put together the new refrigerator. There were issues with this one as well. After all of this they needed to deliver a third one. This refrigerator has a door that is unstable, and the ice maker isn't working. My mother called to complain since my father works a lot. She usually handles issues around the home. She spoke with Adam who is supposedly the Vice President of the company. He told my mother that she is a divorcee and he doesn't have to deal with her. My mother just called me so upset, She has never been so disrespected in her life. They brushed my parents off who have all their appliances through their company. My parents lost all of the food they had in their refrigerator throughout the month while having to deal with the refrigerator getting constantly switched out. They were very patient, and just wanted the problem to be fixed. Now they are stuck with a broken refrigerator. I'm so upset that my parents had to deal with this. It's unfortunate that a company can be so rude, and unprofessional to loyal customers. Again, my mother called to speak with Adam who told her he will not deal with her because she is a divorced woman. My mother is happily married for over 20 years. My mother and father are very upset. They have all their appliances through this company. NEVER AGAIN JETSONS!

all my appliances were purchased at jetson LG fridge stove dish washer microwave TV extended warranty the LG fridge was not cooling called for service thechnician came out in 2 min the diagnosis bad compressor need order one quoted price 617 USD,i called LG I was told seldom the compressor goes out but to check the coil (minor stuff they said ) 85 dollars service call after several calls and 2 weeks the compressor arrived from Jacksonville FL in the meanwhile I contacted channel 5,the compressor arrived 13 days later they came and installed it sorry they said fridge condenser is bad need order one still waiting after 2 weeks ,I seriously believe there should be a consumer investigation by the Fl attorney general ha yes when I complained about he extended warranty they mailed my 85 dollars service fee check back I seriously doubt any of the replaced part are actually bad but someway to rip off the warranty I plan having a second technician go over it for second opinion then turn the results tot he attorney general however I did receive courteous service from one of its customer service her name K