South Trail Animal Hospital

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OPEN NOW - Closes at 8:30pm

If you want to be taken advantage of, then this practice fits the criteria. A dental cleaning for my 13 year old toy poodle was estimated to be a high of 530$ I understand that was without extractions. Bye the way, his teeth were cleaned here in 2013 , and because I scheduled2 weeks past the 30 day time frame (during Christmas) they refused the 10 percent discount that was quoted. About 50$ on a 500$ bill(max quote). Left practice after taking my dogs to Dr Demonarco( who I like) after many years because of their horrible customer service. Returned for my 13 year old poodles teeth cleaning because I trust Dr DeMonarco, given a quote of a high of 530$ That became 983$ upon pick up. I understand he had teeth pulled, but once again with a bill of close to$1000 they said the 10 percent discount would be 32$( not off total bill)so for a difference of about60$, they refused to budge, said they would only release dog to us WITHOUT his antibiotic and pain medicine if we wanted the 10 percent discount! Guess his well being was not so important to them as that extra60$ on the bill of almost 1000$. They ( the staff and Dr Demonarco) said they have to do what the office manager Cindy says, no exceptions! This place is more interested in screwing the customer and making the most money possible. Don't go there unless you want to be scammed!

My fiance took both our cats here, one for a food allergy and one for an insect bite. While I did not see the clinic myself, he had only good things to say about it and the vets there. A couple of days later the vet called to check to see how our fur babies were doing. The next day we got a welcome letter and a 'get well' card addressed to our cats! I am very impressed with the service and followup of this animal hospital and would recommend them to anyone.

To advertise as a "Local emergency hospital" is very deceiving as you are truly not an emergency hospital. You may accept pets in emergency situations as do all of the surrounding veterinarians in the area. The true "emergency clinics" in the area have veterinarians and trained technical staff that have been working on an "emergency" basis for years and have the emergency background needed to assess an emergency patient in a matter of seconds. That, in fact, can make the difference between life or death.

We have gone to South Trail for nearly 2 years. Recently I decided to purchase Revolution online and not through them. I had a prescription written and ordered my stuff. The online company contacted South Trail and asked for them to Fax a copy of the prescription so it would arrive faster to me, the client. South Trail REFUSED to fax my prescription to the company. I called an asked and the woman told me it would have just been easier for me to purchase the meds from South Trail. SO I said this has nothing to do with getting my pet the medicine he needs, this turned strictly into you lost business and are mad at us? She just kept saying we should have bought from them it would have been easier. South Trail turned it into a living hell, wouldn't release any information I needed to complete the order myself. We had to mail the script to the company and in the mean time (since it took 3 weeks longer on south trails end) my dog has FLEAS, I am pregnant and cant flea bomb the house

Recently, I brought my 8 year old Yorkie to see Dr. Cooke for a surgery to remove an obstruction. The "doctor" REFUSED to begin surgery until I had half of the money. My husband came immediately from work with the money and only then did they begin giving him fluids from being dehydrated! I was livid! Especially since I have been going there for 12 years. I lost my dog there that same day because of the LACK of care! Be careful bringing your pet there. To them, a pet is just a number...to me I lost my buddy...my little guy who always was with me... my precious little yorkie!