Annie's Collision Ctr

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Absolutely the worst experience I've had with a collision center. I have a 2017 Corolla that's brand new, I had a rim that was slightly dented that I wanted to change. I asked them to order me a rim and made an appointment to have it changed. I was told it wouldn't take long so I wait. I waited 3 hours and when it was finally done I paid and went to my car. The rim they replaced my dented rim with was an old, rusty, used rim....I just paid $120 for a worse looking rim then the one I had before. When I said I wasn't happy because I was never told it would be a used rim (that looks like it was pulled out of the junk yard) and that I wanted to have my old rim put back and my money back the owner Shawn told me I would have to pay to get my old rim back and to pay for the job. Why did it take a week to "order" a part that wasn't even close to new, they bought it offline. Why can't I get my rim back and I give them back there used rusty rim for my money back when I was never told that I wouldn't be getting a new rim? The owner Shawn wasn't helpful and is in fact a very rude and vile old man, the way he speaks to the women in the office is absolutely out of line. I completely blame him for this and warn everyone to stay away and not waste there time with a man who doesn't care about his customers or even his staff!

2013 BMW needed both doors painted. The work was unnoticeable upon completion. Becka was great, the painter was thorough and they offer a LIFETIME warranty on the work to the owner. Highly recommend!

I left my 1996 Bentley Continental R (which is listed in NADA for $100,000) to get some spots repaired and the rest of the car super detailed and ready for some shows in October and November(2010). When I got it back the areas were not repaired but painted over. The stone chips in the front of the car had globs of paint put on them. The passenger side front bumper had a large area of paint scraped off of it. The directional lens was cracked. The steel belt in the tire there was broken and there was a gash in the side of the car. Also my bumper guards were not the same size and shape any more. The parts alone will cost almost $1,000 and I had to spend $1,200 for new tires. There was also a touched up gouge in the drivers door. They didn't even detail the car where I told them. GEICO told me to contact Annie's insurance company but they are not cooperating. They are not authorized to do GEICO repairs but I didn't know that when I left it there. I need their insurance information.

I've had the opportunity to utilize Annie's Collision Center twice in my life. The first time I had front end damage on my Lexus & they did a wonderful job repairing that automobile. The second time, my son had a car accident, with front end damage, on our Prius. Both times, Annie's fixed each vehicle in the high quality way you'd hope to have your car taken care of & stood behind the work they'd done. I would use their services again, & would highly recommend them to you.