Lighthouse Resort Inn & Suites
1051 5th Ave, Fort Myers Beach, FL 33931
Reviews
04/16/2009
Provided by YP.comI called on 4/16/09 to reserve a room within a room block for my sisters wedding due to when my mother called receptionist Nichole stated that we reserved two room suites at a very high rate, and our regular affordable room was given away to someone else. My mother could barely talk that day due to being sick, so I called back for her. She stated that when she called the girl was "snippy" with her also. Then, shortly after that I called to rectify the issue, and I was hung up on by a Nichole at the front desk. She stated that she didn't like my "tone of voice". This is extreamly insulting, coming from an award winning 5 star customer service background I've had to deal with thousands of upset customers, and never treated them in this manner. I called back again and when she heard my voice for the second time around, she placed me on hold without greeting me. This is very upsetting!! I will be staying at another hotel down in Ft. Myers beach due to this incident. Would not recommend.
More Business Info
Where everyday is a holiday.
- Hours
- Regular Hours
Mon - Sun: - Services/Products
- Group Dining
- Happy Hour
- Beach Resorts
- Extended Stay
- Banquet Facilities
- Live Nightly Entertainment
- Parties
- Outdoor Dining
- Receptions
- Casual Dining
- Serving Breakfast Lunch & Dinner
- Reception Halls
- Breakfast
- Beach Hotels
- Resorts
- Catering
- Retirement Parties
- Motels
- Burgers
- Fish & Seafood Menus
- Barbeque Menus
- Sandwiches
- Appetizers
- Steaks
- Pizza
- Payment method
- amex, discover, visa, master card, cash
- Price Range
- $$
- Amenities
- Hotel Dining, Hotel Pool, Hotel Bar Swimming Pool
- Languages
- Spanish
- Other Link
- Categories
- Hotels, Banquet Halls & Reception Facilities, Lodging, Resorts, Restaurants