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09/26/2012

Poor Service

We visited Taps to enjoy their happy hour. We ordered a happy hour chili cheese fries and although the menu didn't list onions as an ingredient we asked our waitress if it had onions on it. She told us no, but when the fries arrived at the table the fries had onions. We told her that we couldn't eat them and she took them back.She returned later with fries cooked as the menu described and we asked for our check at that time. I have worked in the food industry for 15 plus years and was thoroughly disappointed when we were charged for our fries after we had clearly asked if a certain ingredient was on this item. So when the waitress came back I expressed that I was disappointed . She took the bill and moments later the "manager" came out. "I hear you have a problem with your bill." At which we proceeded to explain the story. What was so unbelievable to me was how this manager handled the situation. She clearly could use more training. The first rule of any food service manager is not to argue with the customer. After we told her the situation she responded with "We put garnish on most of our items parsley, onions that type of thing" At this point I realized what I said made no difference. I told her I would pay for the 4 dollar cheese fries. I just wanted them to know that I was disappointed.I have been in here several times and have had a problem all, but one time. The difference was that on those other occasions that managers actually handled the situation perfect and I kept coming back. I will no longer go to this establishment being that there are so many other restaurants here in Fort Collins that offer better food, better service/staff.

G
gabriell421

06/20/2012

Provided by YP.com
Great sports bar to come and h...

Great sports bar to come and have a drink and maybe lunch while a game plays! paradise!

edwinn591

05/22/2012

Provided by Citysearch
good

This is a great place with fantastic beer, awesome pizza and a all around great time.

J
joness600

05/03/2012

Provided by YP.com
If you haven't been here yet y...

If you haven't been here yet you need to try it. Be sure to try the black and tan onion rings and the amazing buffalo burger. They use local Colorado meat and grind, season and make all of the burger patties in house.

sadiegopkin

04/25/2012

Provided by Citysearch
good jod

Taps has really great specials and I can always guarantee that my night will be fun.

T
tiffany.tiff36

04/17/2012

Provided by YP.com
I had a taste of a unique soun...

I had a taste of a unique sounding beer and then ordered another interesting sounding one. Needless to say the beer menu is AWESOME!!!

henrylvssue

03/30/2012

Provided by Citysearch
Good job

We went for the game and had a great time. The service was very good even though they were busy, and the food was excellent. We had tomato mozzarella pizza, chicken fingers, and chili cheese fries. Much better food than any other sports bar I've been to. We will go back I'm sure of it.

H
hayesw11

03/23/2012

Provided by YP.com
Great beer selection! The staf...

Great beer selection! The staff was friendly and they knew their beer. I tried the Ruben and it was the best Ruben I have had in a long time. I will have to come back and try more of the menu because I like what I have had thus far. I was kind of sad to see the old place go as I had fond memories but I think I will like Taps better.

B
beejayzee96

03/09/2012

Provided by YP.com
My wife has the Buffalo chicke...

My wife has the Buffalo chicken salad and she thought it was great. The remodel and new decor look great. Walking in and seeing those forty beers was a pretty cool sight to see. I enjoy a Racer 5 with the meal, it's a great beer if your a IPA lover.

R
radocollie

02/17/2012

Provided by YP.com
I was in town on business and ...

I was in town on business and stopped in for lunch. Great micro-brew selection and outstanding food. The atmosphere was great too. I would recommend Taps Sports Bar to anyone!

More Business Info

Hours
Regular Hours
Mon:
Tue:
Wed - Sat:
Sun:
Payment method
mastercard, amex, discover, visa, all major credit cards
Categories
Sports Bars, Bar & Grills, Bars, Brew Pubs, Restaurants
Other Information

Parking: Lot, Free

Bike Parking: Yes

Wheelchair Accessible: Yes

Cuisines: Brew Pubs, Bar & Grills

Wi-Fi: Free

Alcohol: Full Bar

Attire: Casual

Takes Reservations: No

Outdoor Seating: Yes