Mountain Mist Spas

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CLOSED NOW - Opens at 8:00am

Over the past three days we shopped eight spa stores on 287. This was my wife's favorite that we did not buy from. They have a lot of models to choose from, competitive pricing, and zero pressure to buy. They'll patiently answer all your questions. If you're in the market for a hot tub, I recommend checking them out.

I am shocked. The Mountain Mist in the FORT COLLINS is officially #1 on my list of the worst service I have experience in my life.



They put a "compatible" PC board in my hot tub which failed multiple times upon the instal. Somehow they made it work but now I have another failing board. Because I am past the warrantee they feel that they are not responsible at all. On top of putting the wrong part in they didn't replace all the burnt wires from the previous fails.



Balboa Systems themselves even told me that board wasn't compatible with my system and the burnt wires should have been replaced.



To make things even better the service manager got into an childish argument with me asking me if I was now a certified tech because I was telling him it was the wrong part.



In the end he simply hung up on me. They are Completely disgusting and I hope this gets read by future customers so they don't have to deal with such a poorly run company.



This is in no way an attach on Mountain Mist Longmont. They have been nothing but kind and reliable.

I purchased an above ground pool and went to Mountain Mist to purchase the required chemicals for start-up and maintenance. The individual helping me seemed to push me towards one line of product without regard for what I has asked for.



After 2 weeks we were not able to maintain a proper chlorine level in the pool (and could not use the pool) and discovered that we were sold a product that was not ideal for our type of pool. We tried to exchange the product but were told that was not an option. Their answer was for us to come and spend even more money with them. After spending almost $200 in chemicals and not being able to use my pool all summer (due to the delay in diagnosing the cause of the problem), I refused to give them any money.



If you want to deal with a store that is just trying to see you product and does not stand behind what they sell, this is the store for you.