Markley Motors, Inc.

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When I was young, I did all my own car service because I couldn't afford to pay to have it done. As I got older, many people said "don't get your car serviced at the dealer, they'll rip you off". I heeded that ill advice for a long time and went to some questionable repair shops over the years. When I bought a Honda at the dealer I decided to have it serviced there because it was almost new. I have continued to take my car there for the past six years and my expectations have been far exceeded. I can't put my finger on any one thing, but I'll just say that they are courteous, trustworthy and have always done excellent work on my car(s). I've never had them try to "upsell" me on service either. In fact, there have been times when I've thought I should have something done and they will advise me to wait, because the car doesn't need it now. Granted, I have a little more disposable income now, so I may not be quite as price conscious as I used to be, but I'm still frugal. I truly believe that even if I pay a little more than the average shop prices, I'm spending less overall in the long run. I will also say that I had similar experience when I lived for a brief period in the Pacific Northwest. I bought a used Honda from the dealer there and had the exact same level of satisfaction. I will go so far as to say that Honda as an organization must be doing an excellent job of training and upholding high standards. I will continue to buy Hondas for as long they maintain this level of quality.

I only gave a four star on the Buying Process because it's never fun buying a car, at any dealer.

Markley is very solid, every automobile purchase and repair has been completed satisfactorily. We have three Honda's now, which rarely need repair, but when they do we trust Markley to do the job right.

Service to replace a light bulb was quite quick. Markley Motors has a very friendly and competent employees.

Excellent service, the facility was clean and very accommodating. My service tech took the time to help me with and issue pairing my phone with my car. Left feeling well taken care of.

I purchased a new Honda Fit from Markley last year, everything was wonderful and they worked with me for the cosigner on my loan and everything. All services I have gotten were quick and reasonably priced.

My issue is with the collision department. I got beat with about $8,500 in hail damage a few months ago, and it has been really rough for me considering I've never had issues with my car.

First problem, it took a month for me to get my car in for an appointment. Then when it finally came in they had it for 2 days before I got a call telling me that it would be a 22 day (M-F) repair. I thought fine, that's fair considering the whole body of my car was shot.

Today is September 15th. I took my car in to them August 1st. I've been given the run around, I've been avoided, the out date for my car has been changed more times than I can count. I was denied a loaner, due to not being 25 then was told their policy changed and over 21 could in fact get a loaner. But they did not have any available.

If you ever have a big repair job please, just take your business somewhere else. The stress and frustration is just not worth it here. The lack of communication is astounding and it seems as if they just don't work on the cars as they should.

I will never, ever return here. A monkey would be able to communicate better.

My family and I have purchased over 20 vehicles from Markley in the last 14 years. They are always pleasant to deal with, have excellent service, and their pricing, with the fourth oil change free coupon beat any quick lube shop in the area. I go to them for everything including tires, which they beat several local tire shops in pricing, and batteries. I wouldn't go anywhere else in town. Their service keeps me coming back.

On May 10th 2010 at around 11 AM I walked into the Markley Honda dealership at Fort Collins. I was greeted as I walked into the showroom by a lady behind a counter in the showroom. She asked me if there was anything she could do for me. I told her what I was thinking about and she immediately contacted a sales person by the name of Gary for me. I explained what I was thinking about in a car and told him my apprehensions about size, sitting height, etc... Gary took me right to a Civic Hybrid and an Insight. Gary was very informative and cordial. I liked what he had showed me. We went inside to his office where he gave me brochures, and also looked up a couple of items in the owner’s manuals of the two cars, that I had questions about. I asked for some lease information which Gary started to give me orally. I explained that I’d like it in writing; I could depend upon it then. I told him I didn’t want to get into a - he said, she said, type of thing. Gary understood and went and to get the information for me in writing. When he came back he said that the figures were for a lease of 12000 miles. I reminded him that I drove a lot of miles and then asked him for one more item of information (I wanted to know the difference in price of a 12000 mile and a 15000 mile lease). He promptly went to get it. Up to that moment it was a perfectly pleasant experience. I was impressed with the professionalism and courtesy displayed by all up to that point. Gary came back with a man named Greg Canel (sp?) who said he was the manager there. Greg told me “The difference between a 12000 mile and a 15000 mile lease is about…” then he paused and said “actually, I know, its $12 a month.” I thanked him for the information and asked him to please put what he told me into writing. He asked if I wanted all specific facts about the lease. He said he would write it all up and give it to me, but we had to write up a specific car and get all my information. I told him no, I had already told Gary that I would be bringing my wife for the final choice and just wanted that final piece of information. Greg said adamantly that he would only write it down if I picked out a car and gave him all my information at that time. I thought to myself, I know he probably wants to sell cars but that was kind of rude (it wasn’t like I was asking for secret information, especially since he just told me himself). I just didn’t feel the same anymore. I don’t like high pressure dealerships anyway, but now, it was like he was hiding something or had lied to me in the first place… I just didn’t want to talk to him anymore and figured I’d come back at another time when he wasn’t there. So I told him no, I didn’t want to do that right now and rose up out of my seat to shake Gary’s hand and thank him for his time. All of the sudden Greg’s (the manager) face changed and he got upset, raised his voice and yelled you don’t have to shake Gary’s hand and you don’t have to shake my hand! I looked at Gary as I was shaking his hand and then back to Greg. I couldn’t believe what had just happened. How I had just been treated. How rude! And I didn’t even know what had caused this outburst of unprofessional conduct. I finished expressing my thanks to Gary and told Greg that I wasn’t going to shake his hand and turned to leave. Then I heard Greg say something under his breath and heard what I thought was him calling me a bad name. I turned around and asked him what he just called me. He said A Jerk, because you are one. I looked at Gary and then back to Greg, who stood there glaring at me. I turned around and just walked out the door. I have never experienced such an unprofessional behavior in a salesman much less a manager. Such conduct is unbecoming of himself, his dealership and of Honda as a whole. I am abhorred at Greg’s behavior. This turned out to be an extremely, unpleasant experience.