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I am the new owner of this business, and purchased J & M Vac & Sew on July 1, 2016. Please note the dates on the reviews below. They pertain to the previous owners. We strive to provide excellent customer service and support, have knowledgeable staff and certified repair technicians. Feel free to contact us or stop by if we can be of service. We're here to help with any sewing or vacuum questions you may have!
Dropped my vac off for service and was told it would be ready in one week, Called on a Saturday (a week and a half later) and was told my machine would be ready by Monday afternoon. I drove 20 miles late Monday afternoon to pick up my vac to be told my vac was not done or even touched. Picked it up and took it to another repair shop. Would not trust this shop!!!
I was a little unhappy I went in to times for a part that was out of stock and they told me it would be in before the end of the week that was 2 months ago
I had a very negative experience with my sewing machine repair at J&M. It took about 3 weeks for them to even look at my machine and when I called to check on its status the front desk person was incredibly rude to me. When I got a message saying they knew what was wrong and how to fix it and to call them back for a quote, I called back in about an hour and no one could even find the work order for my machine much less tell me what needed to be done with it. When they finally fixed the machine (after a few more rude interactions with the front deck person) they didn't return my power supply cord and I am still trying to get it back.Update - the newly revamped machine that cost me almost $400 is now repeating the exact same problem it was when I brought it in and is unusable.
My favorite Sewing machine man.... Jerry sold me my first Bernina while his shop was located in Greely... When I needed Sewing machine or vac help he was always there for me.Often he could secure generic parts that fit the machine and I KNOW he never over charged me....I live miles away now... but I still ask his advice for my needs and It is always nice to know he and his lovely wife, Madeline are there to answer questions...
More Business Info
- Regular Hours
Mon - Fri: Sat:
- Extra Phones
- Baby Lock, Bernina, Bissell, Dyson, Elna, Eureka, Hoover, Janome, Miele, Necchi, Pfaff, Royal, Sanitaire, Sebo, Simplicity, Singer, Viking, sanitaire
- Payment method
- amex, discover, master card, visa, cash, check, financing available, all major credit cards, diners club, debit
- Sewing Machines-Service & Repair, Fabric Shops, Household Sewing Machines, Industrial Sewing Machines, Vacuum Cleaners-Household-Dealers, Vacuum Equipment & Systems
- Other Information