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01/19/2012Provided by Citysearch
I loved the large beautiful showroom and the large selection of hardwood and laminate. The large displays really show the product well and give you a good visual as to how it will look installed in a room! I was also impressed with the professionalism of the sales person I felt like they were sincerely concerned with helping me find the best product for my use and not just trying to take my money! I highly recommend Carpet Exchange of Ft Collins ;)
I had carpet installed in my upstairs. Two seams started to come apart. I contacted the store and was told that Keith the install manager would call me. I received a call from an installer and was told that I needed to move the furniture, which upset me because I paid Carpet Exchange to move my furniture. Keith never called me to discuss it. I contacted the local BBB and got a call from another installer who said he would come and look at the problem. When he got here I explained that I needed to leave but an adult would be here to sign. He told me he did not know if he could fix it but he would try. When I returned he was gone and I could not believe my eyes, not only was the gap worse it was crooked and the carpet around it had waves, you could step in one place and push the carpet down. I contacted the BBB again. The regional sales manager called and asked to see the seams. He agreed to restretch both seams. Bottom line, they broke a crystal box and the seam is still not fixed.
11/09/2010Provided by Citysearch
We just wanted to send you a note to THANK YOU for helping us pick the perfect carpet! It looks great and we really enjoying ‘living’ in our new space.
Your extra special care with our order made the transaction smooth. We appreciate you.
Lisa & Greg Johnson
09/16/2010Provided by Citysearch
Thank you so much for your advice and all you’re running around. I was so excited that I had all these plans and I really wish my finances could have made it happen. Your ideas were wonderful and down the road I may be chasing you down
I hope you like chop House. Thanks again for everything.
I love my carpet
We carpeted a large 16' x 53' room with a great SmartStrand relatively low pile carpet (Beautiful Oasis). The carpet is supposed to be very good wearing, and it is for sure soft and great looking except where they seamed it together. They ran 4 the seams across the room, so it is very obvious every 12' there is a seam. I don't know if this is the installers fault or the carpets fault. I also know that our Dyson pet vacuum has a heck of time with this carpet - very difficult to push. The old carpet ran ths seams the length of the room and we never saw the seams. So beware!
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