American Furniture Warehouse

Write a Review970-221-1981

OPEN NOW - Closes at 10:00pm

Although I have ordered furniture from AFW several times in the past and my husband and I have spent $4000.00 with them in the past year and half, my last experience with them will have me never returning. After purchasing a couch, a king mattress, box spring, bed frame, and special order recliner from them in one day, more could not have gone wrong with our order. We were able to finance the entire order, but we would need to arrange two delivery dates because the special order would take 6-8 weeks, although only charged one delivery fee. 4 days after placing the order, the sales rep we had worked with left me a voicemail saying that I needed to pay a portion of the special order recliner up front. When I called back 2 days later to clarify whether this was going to be in addition to my order or if what I paid up-front would be removed from my financing, the customer service rep was unable to answer my question and told me she would call back.The same day happened to be the day before my delivery for our bed and couch were scheduled, about which I received a call asking if I needed 2 twin box springs or 1 because only 1 had been added to the order! I never did hear back from the customer service rep about my special order recliner and after calling today (10 days after speaking with her) I was informed that my order had been voided. Since the timing of this order takes 6-8 weeks, I asked what could be done. The new rep I was talking to offered to waive my original delivery fee, but I would need to go BACK to the store to add it into the financing. I informed her that this whole ordeal had just been too much of a pain and that I needed to talk to my husband, and she did apologize. After calling back later tonight I was informed that our original delivery fee could be waived, but I will now be paying for a second delivery fee for the chair to come in. Thank you so much, AFW for offering to refund me money, but then to charge me for fees that had not existed before. And this only after you made 3 mistakes on our one order!