Enterprise Rent-A-Car

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Avoid This Location!!!!!!

My 80-year-old mother decided to move to the area to live closer to me. I was planning to use a moving truck to bring her belongings down, so I reserved a SMALL (emphasis: SMALL) SUV to drive up to her location. A size car that I knew she'd be able to easily get in/out of as we ran errands, but which would also give me extra room to bring up extra packing supplies.

My reservation was for a Sunday morning. And, despite the fact that I called this location on Tuesday to confirm AND they called me TWICE that week (on Wednesday and Thursday) also to confirm, no one bothered to give me a heads up that a MARATHON was being run on that Sunday morning and would effectively shut down most streets surrounding this location.

I don't live in Florence, so I had no way/reason to know about the marathon; but the staff WORK there and DEFINTIELY would've known. Basic customer service skills dictated making sure I knew, so that I could plan accordingly.

Instead, I had to walk a long circuitous route from the highway exit around various blockades to reach them, all while dressed for cold weather and NOT wearing shoes intended for walking distances.

When I finally arrived (45 minutes late), I was informed (not offered, informed) that they were upgrading me a HUGE SUV. (Remember the part where I'd specifically reserved a small one to make things easier for my 80-year-old mother?) I declined and explained why, but was told that they didn't have the car I reserved or anything similar in size; so my "choice" was between a FORCED "upgrade" to the Huge SUV or a downgrade to a sedan smaller than my own.

I went with the Huge SUV (to have room for the packing supplies) and had to purchase a step-stool for my mother to use to get in/out of the SUV. After I got back and told this to a co-worker, he said he'd also had problems with this location (he was forced to upgrade from a small SUV to a HUGE pickup truck).

There are other Enterprise locations. Avoid this one.

Great vehicle! The car had wonderful gas mileage and a great price for the weekend! Will definitely rent again!