Salon Beyond

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CLOSED NOW - Opens at 8:00am

The only reason I am giving a one star rating is because YP wants a rating.

This does NOT reflect on the stylists.







I don't know where to begin. I went to Salon Beyond for a touchup, in less then a week I thought I noticed a little gray at the root, I scheduled to have my hair blown dry the following week with a different stylist because the stylist who did the color was off that day. The stylist who blew my hair dry, also trimmed it a little which looked good. She asked me when was the last time I had a touchup, I said, "last week", she seemed surprised & mentioned that maybe whatever is used for gray coverage wasn't used, I'm not a hairdresser so I didn't know what she meant. I decided to make an appointment the following week for a touchup with the new stylist. I paid $75 for the touch up that the roots showed in a week. Here is where everything falls apart. I called the salon & spoke to Dawn the receptionist & explained that the stylist noticed my roots were showing & asked when I had a touchup last, so I had a new appointment to come back Saturday which was the following week. I asked if there was a discount I could receive since I need a touchup so soon. Dawn said she would get back to me. Two days passed & Dawn never called me back, so I called again. Dawn kept saying, she wished I would have called right away, I told her I don't like to complain & it was the stylist that noticed the regrowth. All dawn does is talk over you while you're trying to explain something. She then said to me "what do you want"? Well, I am the customer & it is up to the business to know what to do after someone paying $75. When she said why didn't I come back that week I said I can't afford to pay $75 a week for hair color, so I would wait the 3 1/2 - 4 weeks & just try to camouflage. I was getting no where with Dawn & unfortunately the owner has no idea how Dawn talks to customers. I was in sales for 31 years & I know the proper way to talk & deal with customers. Because Dawn would over talk me I said to her, "you're not listening" only she wanted to talk, she said to me, "stop yelling at me", which I was not yelling, I don't do that. I told her that I am going to cancel my appointment for the touchup for this Saturday & just come back when I need a haircut, she then said, I'm on the other line making an appointment & hung up on me. I shouldn't say I was surprised after having to deal with a very unprofessional receptionist. It's surprising Salon Beyond hasn't lost customers because of Dawn's lack of customer service. The front desk is a reflection of how a business is run. It is a shame that they lost me as a customer & I did like the stylist I had an appointment with. Money lost for the owner due to a very rude receptionist is unfortunate. PC

The WORST experience of my life. I have had massages done many times, in different places. This was a complete waste of money. The woman must have been a random person off the street. No knowledge of how to massage. At all. The place was dirty and they also causally walk in on you during your shower! (A GUY WALKED IN ON ME). No excuses for this place. Oh and the woman was like 65 yrs old - and untrained. This was a joke, I have never been more upset over a service. Don't WASTE YOUR MONEY