Jim Marshall & company specializes in repairing all major brand appliances in the entire northern Virginia area. We have been serving the northern Virginia area since 1962 and do quality repairs on all makes and models. We have same low rates for evenings and Saturdays and offer same day service. In addition to repairing appliances of all makes and models, we are also dryer vent cleaning specialist.
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Reviews

PW
P W.

11/06/2012

Provided by YP.com
Per our experience with Jim M...

Bad experience with Jim Marshall and Co. We would say to you: don't let the low service call fee hook you in. 1) You may spend all day waiting for them only to find out they are not coming, and that's after you call them to see why they are not at your house between the hours they said they would be. 2) When they show up, all they will do is look at the appliance (literally just look at it) and tell you that they need to order the part and leave with a check for $59 in less than ten minutes. 3)Be sure to check their work before they leave, because it may not be fixed. 4) Get a written estimate from them because they will not honor their verbal quotes. The technician, Robert quoted a price of $216 to fix one burner on my GE stove, minus the coupon of $50 which brought everything to $191 (their add in the YP book says they honor most competitors coupons) when we mentioned it to him he said he would honor it and , "yes, I will deduct the $50 from the $216". In good faith, we accepted the quote given to us over the phone (our bad, we should have requested it in writing).
Robert came out to work on the broken burner a week after the quote. When he said it was fixed we requested to test the burner. It didn't heat up. He argued it was fixed that we had not turned the switch on correctly so we turned it off the switch and then on again. The burner still did not heat up. He became upset and said we were the clients from hell. He then proceeded to reopen the back of the switch board and it turned out he had crossed the wires for the switch. We tested it a second time the burner did not light. It turned out he had also crossed the wires under the burner. He finally fixed it to our expectations, but by then he'd made up his mind that he was not going to honor $191 which he had already noted on his ticket. Instead he argued the price he had quoted us was $275 not $216 (minus the coupon). That our final price was $225 and no less and that the trip to our house had not been worth his time. Their service call price is low but it is not worth it. Hope our experience helps you to make and educated decision on whether or not to hire them. Good luck.

PW
P W.

11/06/2012

Provided by YP.com

More Business Info

We have been providing quality service to Northern Virginia since 1962. All work is guaranteed. Our goal is to satisfy our customers.

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Sat - SunClosed
Services/Products
  • Emergency Installation
  • Plumbing Services
  • Coin Operated Washers & Dryers
  • Retrofitting
  • Emergency Appliance Repair
  • Trash Compactors
  • Microwave Repair
  • Household Appliance Repair
  • High Velocity Air Conditioning
  • Repairs
  • Stackable Washers & Dryers
  • Vintage Appliance Repair
  • Conversions
  • MAJOR APPLIANCE SERVICE
  • Cooktop Repair
  • Refrigerators
  • Trash Compactor Repair
  • Coin Operated Appliance Repair
  • Gas Conversions
  • LG Appliance Repair
  • Appliance Removal
  • Electric Heating System Service & Repair
  • Appliance Disposal
  • Gas Appliance Repair
  • GE Appliance Repair
  • Dryer Repair
  • Whirlpool Appliance Repair
  • Washers
  • Dryer Vent Cleaning
  • Energy Audits
  • Same Day Service Same Low Rates
  • Stove Repair
  • MICROWAVES
  • Washing Machine Repair
  • In Home Appliance Repair
  • Dryer Vent Cleaning Specialist
  • Appliance Installation
  • Electric Appliance Repair
  • Vent Repair
  • Dryer Overheating
  • Combination Washers & Dryers
  • Maytag Appliance Repair
  • Ranges
  • Electrical Services
  • Appliance Refinishing
  • Dryers
  • Garbage Disposal Repair
  • Refrigerant Recovery & Removal
  • Dishwashers
  • Viking Appliance Repair
  • Quality Repairs On All Makes & Models
  • Dishwasher Repair
  • Same Day Appliance Repair
  • Freezers
  • Freezer Repair
  • Washers & Dryers
  • Kitchen Hood Repair
  • Frigidaire Appliance Repair
  • Ventless Dryers
  • Weather Stripping
  • Insulation
  • Samsung Appliance Repair
  • Refrigerator Repair
  • Coil Cleaning
  • Kitchen Appliance Repair
  • Built-Ins
  • Refrigerated Trucks
  • Coin Operated Washers & Dryers
  • Oil Heating Systems
  • Convection Ovens
  • Ovens
  • Portable Air Conditioners
  • Cooktops
  • Ranges & Cooktops
  • Floor Heaters
  • Trash Compactors
  • Side-By-Side Refrigerators
  • Furnaces
  • Hoses
  • Heating Systems
  • Gas Ranges & Stoves
  • Ranges
  • Gas Cooktops
  • Dryers
  • Chest Freezers
  • Stackable Washers & Dryers
  • Deep Freezers
  • Window Air Conditioners
  • Dishwashers
  • Gas Ovens
  • Refrigerators & Freezers
  • Washing Machines
  • Freezers
  • Refrigerators
  • Heat Pumps
  • Boilers
  • Water Heaters
  • Stoves
  • Gas Heating
  • Refrigerated Cases
  • Portable Washers & Dryers
  • Garbage Disposals
  • Top Freezer Refrigerators
Brands
Admiral, All Major Brands, Alpine, Amana, Asko, Bosch, Broan, Carrier, Coldsp, Crosley, Emerson, Fedders, Gaggenau, Gibson, Janitrol, Jenn-air, Kenmore, Kirkland, Kitchenaid, Lennox, Lg, Magic Chef, Modern Maid, Montgomery Ward, Norge, O'keefe & Merritt, Panasonic, Rca, Rheem, Roper, Samsung, Sanyo, Scotsman, Sears, Signature, Sub-zero, Tappan, Thermador, Traulsen, U-line, Vent-a-hood, Viking, Waste King, Wedgewood, Whirlpool, Wolf
Payment method
mastercard, discover, cash, check, debit, money order, travelers checks, visa
Location
Y
Accreditation

Serving the Northern Virginia Area Since 1962.

Social Links
Categories
Fireplace Equipment, Air Conditioning Contractors & Systems, Air Conditioning Equipment & Systems, Air Conditioning Service & Repair, Fireplaces, Heating Contractors & Specialties, Heating Equipment & Systems, Kitchen Accessories, Major Appliance Refinishing & Repair, Major Appliances, Small Appliance Repair, Ventilating Contractors
Other Information

Services: Emergency Installation, Plumbing Services, Coin Operated Washers & Dryers, Retrofitting, Emergency Appliance Repair, Trash Compactors, Microwave Repair, Household Appliance Repair, High Velocity Air Conditioning, Repairs, Stackable Washers & Dryers, Vintage Appliance Repair, Conversions, MAJOR APPLIANCE SERVICE, Cooktop Repair, Refrigerators, Trash Compactor Repair, Coin Operated Appliance Repair, Gas Conversions, LG Appliance Repair, Appliance Removal, Electric Heating System Service & Repair, Appliance Disposal, Gas Appliance Repair, GE Appliance Repair, Dryer Repair, Whirlpool Appliance Repair, Washers, Dryer Vent Cleaning, Energy Audits, Same Day Service Same Low Rates, Stove Repair, MICROWAVES, Washing Machine Repair, In Home Appliance Repair, Dryer Vent Cleaning Specialist, Appliance Installation, Electric Appliance Repair, Vent Repair, Dryer Overheating, Combination Washers & Dryers, Maytag Appliance Repair, Ranges, Electrical Services, Appliance Refinishing, Dryers, Garbage Disposal Repair, Refrigerant Recovery & Removal, Dishwashers, Viking Appliance Repair, Quality Repairs On All Makes & Models, Dishwasher Repair, Same Day Appliance Repair, Freezers, Freezer Repair, Washers & Dryers, Kitchen Hood Repair, Frigidaire Appliance Repair, Ventless Dryers, Weather Stripping, Insulation, Samsung Appliance Repair, Refrigerator Repair, Coil Cleaning, Kitchen Appliance Repair