Sam S Smucker & Sons Inc

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I've been doing business with Sam Smucker & Sons Inc for over 40 years. As a real estate property manager, I know a lot of roofing, window & siding contractors and none are better than Sam Smucker & Sons in quality of work, professionalism, and follow up after the job is done. They stand behind their work and in the rare instances when I needed to call them back they responded quickly and took care of my concern. You may pay a bit more for a job done by Sam Smucker & Sons, but you will find that it is well worth it!!!

The overall quality of the work they did was good. However their business practices since then have been highly unprofessional. In June 2012 I contacted the company to discuss some holes in gutters that were installed in 2005. The company representative promptly came to check out the problem. I was told that they would be willing to do the repair work. I was pleasantly surprised when the representative offered to do the work for no charge as I was more than willing to pay for the work. So far so good. From August 2012 to July 2013 I attempted to contact them no less than a dozen times via email and phone messages. I even spoke to the company estimator in the fall of 2012. Each of these attempts to contact the company went without the courtesy of a reply. Finally I was told yesterday, in a somewhat legal sounding letter, that they properly installed the gutters and had not offered to do the work without charge but instead had offered to do the work for a fee. However, I never received a proposal. After getting the letter I questioned what took so long, attempted to explain the situation from my perspective, indicated that I was willing to pay for the work and asked them to provide a proposal to do the work. They did not offer any explanation, nor express any concern related to their lack of responsiveness and refused to even provide a proposal.



Their lack of responsiveness and communication has been just awful. I still have leaky gutters that are not properly sloped right now and have been waiting for these folks to reply to me for over a year. Had I known that they were going to rescind their offer I would have called another contractor and had the work done a long time ago. They have not even attempted to address my concerns in any way. I would be highly suspect of their extremely unprofessional business practices.



I thought that I had found a quality contractor (they did over $60,000 worth of work for me) and I was a happy customer. Turns out I was wrong.