The Columbia Bank

Write a Review410-418-8500

OPEN NOW - Closes at 6:00pm

I have been going to this bank for 18 years. I use to love coming to this particular bank. Recently, I have been dissatisfied with the service I get here. I would hate to leave but they are pushing me to my limit.



Problem:

Privacy issues

Customer service

When I first started banking with TCB it wasnt so bad. After almost a year with them, the tables had turned drastically. First they upped the price of their overdraft fees from $36 to $39 and they are allowed to OD you up to 7 times in a day for various credits/checks/debits that happen. Now, in a perfect world you should be very careful to not OD your account. But since this world is not perfect sometimes you have to OD in order to pay for household staples/bills. Employees at TCB have no empathy for anyone's situation at ALL.Whenever I was going to OD my account I knew beforehand that it was going to happen so I didn't complain about it because it had to be done.But the last straw for me was when I realized I was going to OD significantly due to a payroll error so I deposited a check into the ATM, and unlike most other banks TCB does not post the first $100 to your account until the next business day. So naturally they put through checks that I had out before they credited me. I overdrew 3 times for 3 different checks. If they would have given me the first $100 we would have avoided all this. When I called TCB they would not budge on refunding even ONE. They said because they had refunded me 2 in the year (1 of them was a bank error) so they refused to refund anymore. I asked her to reconsider and reminded her that I had paid $508 this year in OD fees and to please refund at least 1 . She was VERY rude and denied me immediately. ALSO, I had direct deposit go in every single week and I would watch my account online every week around midnight to see if TCB was going to put through a check seconds before my paycheck was deposited. EVERYTIME I had a check out they did this to me. I'm not even joking when i say SECONDS. The Columbia Bank is nothing but a theiving bank and their employees are rude and will NEVER empathize with you no matter the situation. When I went to close my account the lady didn't even blink an eye to get me to try to stay or apologize about my experiences with them OR thank me for giving them $500 of my own money for there outrageous OD prices. Online site sucks too