Elk Grove Bike Shop

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CLOSED NOW - Opens at 10:00am

Went in for a helmet for my 2 y/o son, Kevin spent a lot of time making sure we got a size that would work but had room to grow in to. Then when we picked a design out of the catalogue he called the other stores to see if they had it in stock, but ended up ordering it for us. Kevin spending so much time on such a small sale earned his store lifelong customers. Thanks EG bike shop!

I had the worst experience of my life at the Elk Grove Bike Shop located at 9633 E. Stockton Blvd. When I gave them my failed tire and asked them for a replacement, they sold me the wrong sized tire. I didn't notice it until I went to install it. I took it back and they only had two tires in the proper size, neither were acceptable and they refused to give me a refund! He wound up asking me to leave his store and never come back. See full details on YELP. Even accused my 9 yr old grandson of trying to steal a bike bell. The family owns three other bike shops and two of the stores have almost one out of four negative write-ups, some just like my YELP. My bad for going there in the first place I guess.



Beware, the owner is very nice and sweet up front when selling, but flips-out and goes to the evil side if you have a problem. Do yourself a favor and read the yelp reviews for East Sacramento and Greenhaven Bike Shops.

This is our inexcusable experience at the Elk Grove Bike Shop, 9633 E. Stockton Blvd.

My poor wife exploded the rear tire on my cruiser bike with our air compressor while getting our bikes ready for a ride a few weeks ago, she felt awful about it. She went out, purchased a new tube and tire and repaired it herself to surprise me. It was a huge effort for her and I was so proud of her for doing it! I then noticed and pointed out to her that she had replaced a 2.125 tire with a 1.75 tire and her heart was broken again. We got on the Internet and found a nearby bike shop, Elk Grove Bike Shop, at 9633 E. Stockton Blvd. We hopped in the car with our 9-year-old grandson and headed for the Elk Grove Bike Shop. We told them our story, gave them the exploded tire and asked for a same size replacement. They sold us a new tube and tire and we left. As we were getting in the car, the owner, Jordan, came running down the sidewalk and accused our grandson of stealing a bike bell. We asked our grandson about it and he said he looked at it and put it back. We told our grandson to go back in the store and show the owner where he put it. He did, and the Jordan came back out with him and said, “No worry” they had found it.

So today, I bring my bike into the house, turn it upside down, take it apart and get ready to put the new tube and tire on and find that it is a 26 X 2.0 tire, not a 26 X 2.125. I called the store, talked to Jordan and he said he had the right size. I went to the store, looked at the two tires they had, one a white wall and the other a knobby off-road tire and said I didn’t like either one and just wanted my money back. The salesman told me they only give credit. The owner was at lunch, so I decided to wait for him.

The owner returned about 10 minutes later, showed me the same two tires, which I had already declined and said he would give me credit but wouldn’t give me my money back. I tried to reason with him that he had sold me the wrong size and didn’t have anything that was acceptable to replace it. I also added that I didn’t see a sign that indicated all purchases could only be exchanged. He informed me that the exchange statement only was on the receipt. Kind of after the fact I think, don’t you?

So, here is the way it works at the Elk Grove Bike Shop: after you have purchased anything, even if they rang up a product that you didn’t want, you can only get credit. I raised my voice and demanded my money back and he told me I couldn’t raise my voice to him, and told me to get out of his store. He also screamed, that my grandson had tried to steal a bell the first time we were in his store. I responded he’s only nine years old and did no such thing. I left his store. How dare he slander our grandson when he knows the truth, he should be ashamed of himself.

I’m retired, in my 70’s, and have done a little bit of shopping over the years. LOL In all of my life, I have never had an experience like this. He sold us the wrong product, would not give me my money back and slandered my grandson in front of everyone in the store, who I am sure did not have any idea what was going on.

Beware if you ever decide to do business at the Elk Grove Bike Shop.