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10/01/2016Provided by YPmobile
I didn't like how the sales person attend me he was kind of rude. I wouldn't recommend kevin but overall the price are decent.
06/09/2016Provided by YP.com
Worst place to take your car for repairs!!! STACY GONZALEZ SERVICE ADVISOR AND HENRY SERVICE MANAGER LIES. DO NOT GO HERE, EVER. MY CAR NO LONGER WORKS BECAUSE OF THEIR "REPAIR JOBS". RIP OFFS.
02/05/2016Provided by YP.com
Viva Chevy is a great place to buy a vehicle. I've noticed they always have a ton of sports cars. New Corvettes all the time. Omar the gm can really take care of you!
01/17/2016Provided by YP.com
Avoid this dealership at all cost. Worst car buying experience ever! The vehicle that was traded in is now past due because Viva Chevrolet has not paid it off in time as promised. It’s been nearly a month now and the $500 check promised on the due bill has not been provided. When inquiring on the process, the employees at Viva disregard me and respond with sarcasm. Every time I have requested to speak to upper management, I get deflected. They pay attention to you prior to signing the contract, then after you sign it, you get ignored. They also pressure customers into signing a credit application prematurely. These people are shady.
02/12/2015Provided by YP.com
Really really avoid this dealership they are making my husband run around in circles. He signed a contract and put 1000 down they let him take car and now the financing fell through. Now they want my info added to it so it supposedly will get "reapproved" Talk about spot delivery watch out for this!
08/07/2014Provided by YPmobile
I was completely blown away. Was there to be a newer used car and was treated like I was wasting his time. The sales rep even asked my buddy why I was asking so many questions. What the heck is that about? Bought the car anyways even though the guy was incompetent and now it's been almost two months and still can't get plates. I had to renew my paper plates.... Never again in my life. I have spread the word around Fort Bliss. Absolutely ridiculous!
07/07/2014Provided by YP.com
Look at the ratings and bad stories and learn where not to spend your hard earned money. worst dealership ever. they take your money and run. good luck getting them to answer the phone or return A call. Service department has a good story to tell why they cant get the job done
09/21/2012Provided by YPmobile
Do NOT go here. Just spent 3 nights in a row going back, finally got to look at our first car tonight. Couldnt test drive or anything. Our salesman kept disappearing with other customers. Total of 6 hours over the last 3 nights, and maybe talked to a human being for a total of 30 minutes. Then the salesman started talking to me like i was a 2 year old idiot when talking prices. Finally got up and said we were going somewhere else and left. Worst service of my life!!
05/17/2012Provided by Citysearch
Worst place I have delt with so far in El Paso. I am stationed here in the Army and I am trying to finance a car for the first time. They told me they do financing to help military and for first time buyers. The deal the propsed was about a 26% interest rate. The car was a 2008 Ford Fusion for $13,866 they wanted $419 a month for 60 months. So I would be paying $25,140, almost paying for the car twice. That's the absolute best he could do....I don't have terrible credit, just none established yet. That's the deal they offer a military first time buyer.
10/11/2011Provided by YP.com
My husband and I recently bought a used car from Viva Chevrolet and have had nothing but trouble with them since signing the contract. They have given us the run around like you wouldn't believe. It has taken 3 days to get a piece of paper stating that Viva Chevrolet will get us a spare key, as the salesman was mistaken in telling us there was a spare with the car. We bought the car Friday evening and were told the spare was at Viva Dodge and we would need to come back Monday morning to get the spare key. It has taken until now, Monday night, for us to get a piece of paper stating we will get a spare, who knows when that will happen. The sales manager Robert Herrera did nothing but slow down the process by being lazy about resolving the problem at hand, we arrived at Viva Chevrolet at 11 am and Robert Herrera did nothing to take care of our problem until 4:30 pm when he finally called to have a key made at which point the Toyota dealership that had to make the key was closing up the service department for the day. Horrible place to do business! Don't waste your time or money with these clowns.
09/29/2010Provided by Citysearch
PLEASE!!!!!!!! DO YOUR HOME WORK THEY SOLD ME A CAR THAT HAD BEEN IN A CAR ACCIDENT AND WAS A RENTAL CAR BEFORE THEY BOUGHT IT, OH YEAH THEY BOUGHT IT AT AN AUTO AUCTION. WHAT KIND OF BUSINESS IS THAT I COULD OF GONE TO THE AUCTION MYSELF AND BOUGHT ME A CHEAPER CAR, BUT BECAUSE I THOUGHT I WAS GETTING AN HONEST DEAL, I FELL FOR IT DONT DO IT.. DO YOUR HOME WORK FIRST PLEASE.....
08/17/2010Provided by Citysearch
Bought used car. Should have walked away instead of sticking with the process. Entire operation is unprofessional and validated every negative stereotype of car sales. Thought by going to a dealer for a used car I would receive better service. No better than a small time local used car dealer.
Recommendation: Get an outside vehicle inspection since dealer inspection is inadequate. Spend hours checking car yourself as dealer will not take care of anything that is wrong when you drive one foot off the lot. Plan on monitoring the process yourself as no one will keep you informed. Dealer is only out to make money and cares nothing about customer satisfaction.
07/20/2010Provided by Citysearch
Victor and Allan were very professional and they understood that I am a single parent and don't make a lot of money. I didn't think I could afford a car and both Victor and Allan made it so that I could afford a car. They didn't force me into anything, they gave me a price and I told them I couldn't afford it..we finally settled on a payment that I would be able to afford. I will probably owe them for the rest of my life, but at least my son and I are in a safe car and I would like to Thank Victor and Allan for considering I am a single parent and knowing I didn't have Angelina Jolie's Bank Account! They Rock! Ask for them!
05/19/2010Provided by Citysearch
The VIVA auto team is by far the best in El Paso. Associates were very kind and knowledgeable of their current inventory (even the used cars). The finance team took the time to explain to me everything I would expect in my first car purchase and even got me a really good deal on my used car. Definitely recommend VIVA!
11/16/2008Provided by Citysearch
This is by far the worst dealer in the area!! Do your homework before shopping here! They tried cheating us 3 different ways but were busted on the spot! They charged 500 more in our payoff(good thing we knew what it was before going in), told us there was a red tag special on this vehicle only to find out once we were interested, it was no longer on special, and they had the nerve to only give us 10 grand for a vehicle that was valued at OVER 20. Wow! I am so happy we went elsewhere! We did purchase and they lost out b/c of their inability to do business in an honest manner. It is a shame. We all have to make a living....I understand that.......but COME ON!!!! Cheating customers that much. I would be scared to buy from them after this experience. Just be cautious!
03/31/2008Provided by YP.com
I went there with my fiancé just to look around. Ended up finding something that I really liked, got the right amount for my trade in and the right price for the vehicle. The salesman gave me the final price and told me to call my bank. While on the phone with my bank I double checked with him to make sure that the price on the paper was the final price and the amount to apply for a loan. He said yes. But when I met with the finance manager the price was different. When I explained the sit to him he said, "The salesman is new". I had to unpack the vehicle I had already moved my stuff into and drive away. Totally disappointed.