I brought Molly in to be groomed. When I picked her up, she was limping. Star acted like she didn't know what was wrong. I inspected her foot when I got home only to find that Star cut two of her nails and the side of her pad on the right rear foot. She lied to me and denied knowing about it, and they told me that her nails on the back paws didn't need to be trimmed (nails nor hair were trimmed) yet she trimmed nails AND hair on the front paws.... HMMMM. Then, I called the owner and complained. He said that Star told him that she injured herself trying to get out of the kennel... so she lied to him, as well. Dogs don't try to paw with their back feet!!! I took her to the vet for $149 bill. They never refunded the groomer's expense after texting and texting, Raymond, owner, only IGNORED ME even after showing him a copy of my vet bill that clearly stated PAW INJURY. See the photos below. Had to dispute the charge... All this after going there for two (2) years!!!! I sat in the vet's office for nearly 2 hours, and one other lady said she brought her dogs to Pet Heroes but saw how they were being "man handled" (handled roughly) and took her dogs back and would not let them groom them.... smart girl! It has now been three (3) weeks and Molly is limping on the other side. She limped on the right/injured paw side for 1 week, and now has been limping on the other side for over 2 weeks... so now I have to pay more money to take her to a chiropractor.... or another vet.... to figure out what is STILL HURT so that she stops crying and is out of pain. Thanks guys. Jerks!!!!! I thought they hated me, or people, but now I learn they hate dogs, too. Were always rude to me, or short, like I didn't matter. BE WARNED!!!!!
07/26/2017Provided by YP.com
Our German Shepherd looks great, smells wonderful, and it was all done at a very reasonable price. We love Pet Heroes!
07/07/2017Provided by YP.com
These people really are my heroes! Always gentle with Lucy and she looks great. . .
06/26/2017Provided by YP.com
We bring our Shitzu here regularly and love the work they do! .
06/13/2017Provided by YP.com
We love bringing our little fuzzball here. Beautiful work done every time and at a great price. .
06/01/2017Provided by YP.com
I love bringing my little pug here. They are very good with him and get done quickly. .
05/16/2017Provided by YP.com
I tell my friends about this place because they are always so nice. And my dogs look great every time we come. And the staff is very gentle.
04/19/2017Provided by YP.com
My Chow can be so particular but the people here are so good with him. So gentle and always leave him feeling soft, clean, and fluffy.
03/10/2017Provided by YP.com
No matter who the groomer here is that attends our Collie, they always do a tremendous job for us! .
02/14/2017Provided by YP.com
So good with my German Shephard here. He actually gets excited coming and they do a fantastic job. .
01/03/2017Provided by YP.com
The guy who runs this place, Ramon, really knows what he's doing. My Westie requires a special haircut, and always looks great when they are done. And the staff is always so friendly
11/30/2016Provided by YP.com
I was taking my dogs to another groomer about a year ago and had occasion to try Pet Heroes. And I'm glad I did. They have better prices and are much more accommodating to my dog's haircut and style. I have gone to Pet Heroes ever since.
11/15/2016Provided by YP.com
Going to Pet Heroes is not an all-day affair. I am so pleased with their service. They do just as good a job as other places, treat my dog great, and are much faster doing a beautiful job on my shitzu.
10/26/2016Provided by YP.com
They are very nice here. And I enjoy watching them wash and groom Luke. They leave his long hair really beautiful, soft, and fluffy. And we have been coming here ever since they opened. Love this place.
10/13/2016Provided by YP.com
ever since we started bringing Secret and Charlie here, we have not gone anywhere else. We love the way Ramon does the grooming. We have really noticed the difference.
09/23/2016Provided by YP.com
All the employees here have been real nice. It's conveniently located close to my home. And the groomers really love the animals they work with.
09/09/2016Provided by YP.com
I keep taking my doggies back to Pet Heroes. They have good rapport with my pets. They actually love going to the groomers!