CCPA
The Montwood Medical Center serves the residents of eastern El Paso in Texas. The center, a part of Montwood Medical Centers, serves seven days a week. Montwood Medical Centers offers nursing assistance and health care services. The organization, operational since 1992, serves throughout the Southwest. It specializes in the areas of family adult and industrial medicine. The organization offers radiologic, X-ray, MRI, CT scan and laboratory services. Montwood Medical Centers operates a variety of weight loss programs. The organization also offers treatment and diagnostic services for various women s health-related problems. In addition, Montwood Medical Centers provides physical therapy and pain management and skin care services.
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billyd2
billyd2

09/23/2011

Provided by YP.com
Wanda had a great sense of hum...

Wanda had a great sense of humor, made me feel very comfortable, she gives you a human aspect of the clinic, not all about wait time and dollars.
She is also beautiful with blue eyes..Love this woman. Too bad she is married. ha ha

SR
Sophia R.
Sophia R.

10/10/2016

Provided by YP.com

Our appointment was at 10:40am to get results from a hospital stay. It is now 3 hours later and we are still sitting in the waiting area, no one has even taken any vitals. The paperwork from the hospital still has not been faxed over. When we called this morning to make sure that the clinic called the hospital for information the person I spoke to said she was going to to call hospital when we hung up. So now we have waited 3 hours for our appointment and are going to have to wait even longer to recieve the information when it should already be here. The young ladies working up front have little to no people skills what so ever. This Clinic lacks professionalism and organizational skills.

GC
Gabby C.
Gabby C.

11/27/2015

Provided by YPmobile

Recently I had an unpleasant visit. My daughter was ordered to get an UT, she did and I tried to set up an appt for the results but nobody answered from 2-6 pm on a Tuesday. I called 4 times and waited about 30 minutes each time and all I got is the recording that they were all busy. I called back the next morning and miraculously someone answered and I was told that they do not make same day appts but the last walk in was at 7pm. I show up 5 min til 7 pm due to personal reasons and the office manager tells me that per the provider they were not taking any more patients, I seriously doubted that so I asked to speak to a doctor. Well, one of the medical assistants from the back came out. I explained to Leilani that I was there for UT results, had been trying to get an appt but had been unsuccessful. She then proceeded to give me a copy of the UT results and said she was authorized by the nurse practitioner, Wanda Sanchez, to give me the results and tell me my daughter needs to be on medication immediately. I explained to her that this was more of a reason for me to see the dr. Leilani said Ms. Sanchez was doing a procedure at the moment and could not see me. I seriously doubt that office personnel are legally authorized to give test results and proceed to tell me what action needs to be taken. Who's license is at stake, not the medical assistant. For my daughters health, I will not be going back and it's unfortunate the poor customer service being practiced at this place and the doctors are not aware of it.

Allysa T.
Allysa T.

08/14/2015

Provided by YPmobile

I had an appointment at 11:15. It's 1:45 and am still waiting! A husband and wife had an appointment for their son at 10:45,but were still waiting after 12. Two patients came in after them and were seen before them. They waited 10 more minutes then cancelled and said that it was the 3rd time this has happened, so they wouldn't be back again. They've been like this for 4+ years. It's ridiculous. Save your money and go to another clinic, this place is immensely crappy and unprofessional.

Jason M.
Jason M.

07/16/2014

Provided by YP.com

I had an appointment for 1:45. Left work early to get there. At 3:30, I was still waiting. Hearing voices in the hall, I opened the door of the examination room, and two other patients were in the hallway asking when they would see the doctor. The doctor, it seems, wasn't even there! Establishing that both of these people were ahead of me, I walked out. You can guess how much longer I would have had to wait. All I wanted was a referral.

nancy.ontiveros.777
nancy.ontiveros.777

05/16/2013

Provided by YPmobile
Not coming back!

My son was given the wrong vaccine! The school nurse noticed the mistake and called the clinic, the clinic called me to ask that I bring my son back to receive the correct vaccine I was told to come back first thing in the morning and it would get taken care of right away instead I was told to sign in and wait. Who knows how long I will be here waiting.

U
unhappyelpasoan
unhappyelpasoan

03/15/2013

Provided by YP.com

Worst SERVICE ever waited over two hours to be seen, mind you i did have an appointment. Staff is very unprofessional, if you have insurance i recommend you go elsewhere

C
carlala
carlala

03/12/2013

Provided by YPmobile
Awful

This clinic is horrible, waited over three hours and the staff is lazy. Never going here again.

R
redaam
redaam

12/12/2012

Provided by YP.com
This clinic is HORRIBLE!!! i t...

This clinic is HORRIBLE!!! i took my kids for flu shots and after waiting for more then an hour i was told they had ran out of flu shots, dont go to this place, and lets not even mention the fact that the front desk personnel dont know what a smile is!!! if they dont want to treat people nice or deal with people, work at a cublcle then!!!

A
anniebur
anniebur

05/13/2012

Provided by YP.com
CLINIC IS WORTH THE WAIT! WHE...

CLINIC IS WORTH THE WAIT! WHERE ELSE CAN YOU GET EVERYTHING DONE AT ONE TIME? MAKES SENSE TO ME ONE STOP AND GET IT ALL DONE. IF YOU GET TIRED OF WAITING ASK TO SEE WANDA SANCHEZ. SHE IS THE "BOMB" AND YOU WON'T BE DISAPPOINTED. THE KINDEST, MOST CORDIAL, SWEETEST INDIVIDUAL I HAVE EVER KNOWN IN HEALTHCARE. SHE WILL FIND A WAY TO GET WHATEVER YOU NEED TAKEN CARE OF AND MOST OF ALL SHE IS COMPASSIONATE AND TRULY WANTS TO HELP THE PATIENTS. VERY ACCESSIBLE PERSON, CARES WITH HER HEART AND HER SMILE. SHE IS NUMBER ONE AND I WOULD NOT EVER GO ANYWHERE ELSE. IT IS MONTWOOD OR NONE FOR ME. WANDA ANSWERS ALL OF YOUR QUESTIONS, SHE DIGS FOR THE FACTS AND THE TRUTH, DOESN'T HESITATE TO ENSURE THAT YOU AS THE PATIENT ARE NUMBER ONE. SHE IS GREAT!!! SHE SHOULD BE RUNNING THE PLACE. MY VOTE IS 5 PLUS STARS FOR WANDA.

ruben.romero.1232
ruben.romero.1232

05/09/2012

Provided by YPmobile
Great experience every time

I've visited this clinic a few times for different issues and I've always been treated good. wait times are by far way better then an emergency room and the wait room has a comfortable feeling. Staff is young and still a bit self centered at times but still nice and welcoming. The Doctors are great, took their time to do the diagnostic and had many questions to to narrow down treatment.

Yea ill be a return patient.

ed 23
ed 23

11/26/2011

Provided by Citysearch
Unprofessional and Disappointing

It is unfortunate that there is such a low standard of professionalism from the staff and receptionists considering that the doctor, while brisk, was helpful and patient.

The staff seem altogether bored and disinterested and offer very little assistance in answering questions or successfully completing very basic, standard paperwork. Basically, beginning with the receptionist, you are treated like a bother and boldly so.

One female staff member was cordial and professional while asking the standard questions of a new patient, but the rest I encountered were rude and dismissive. Many talked loudly and obviously about patients in my presence, gossiped and generally acted as if I didn't exist. I directly asked one male staff member a question and he ignored me. Thinking he didn't hear me, I asked again, he looked at me and walked away. I then heard him trying to convince the doctor to ""discharge"" me before I even saw her since, to him, I didn't display any outward signs of sickness. Frankly, I don't understand why a medical center would keep someone with such blatant disregard for one's health employed.

Again, the service was rude and even with an appointment the wait was very long. The only positive aspect of the trip was the doctor herself, but it is ridiculous to have to put up with so much before and after visiting with her. It isn't worth it.

blufabric
blufabric

10/31/2011

Provided by Citysearch
Montwood Medical Center BEWARE!

Let me start by saying NEVER GO TO THIS CLINIC EVER!

Going ti this clinic has been the absolute worst decision I have ever had!

WAIT TIMES ARE EXTREMELY LOOOOOOOONG

DOCTORS ARE PATHETIC!!!!

THEY LOST MY BLOOD EXAMS 2 TIMES!!!

THEY CHARGED ME FOR STUDIES THAT WERE DONE INCORRECTLY, $500. GOOD LUCK HAVING THEM REMOVED.

DOCTORS SOLUTION TO MY PROBLEM WAS: EAT MORE LETTUCE AND SALT. ARE YOU EFFIN KIDDING ME?!?

SEATS ARE OLD AND DIRTY

DOCTORS ARE RUSHED, DO NOT ANSWER YOUR QUESTIONS, AND MAKE YOU FEEL STUPID IF YOU DO ASK THEM SOMETHING.

Whole staff are USELESS

THIS PLACE IS THE ABSOLUTE WORST!!! LOOK UP REVIEWS ONLINE AND THEY ALL SAY THE SAME.

H
happy23451
happy23451

10/14/2011

Provided by YP.com
Wanda Sanchez is great. She ro...

Wanda Sanchez is great. She rocks!!! She is such a girlie girl, just love her, very knowledgable and caring, gets to the root of the problem and takes good care of the patients. She is the best would not see anyone else, ever.

H
hammerhead290
hammerhead290

08/27/2011

Provided by YP.com
I was really sick one night la...

I was really sick one night late. I found this clinic on trawood and the doors were locked. I was knocking on the door at 8 pm and one lady told me they were closed but another lady heard me and lucky for me she was the NP for urgent care. She had the doors unlocked, took me in, gave me IV fluids and medication. I had a strep throat and thank God she helped me. I thought I was going to die. Her name is Wanda Sanchez and she is just wonderful. The other girls were arguing that it was late and they were closed and basically she told them to "chill" as she was in charge and how ever long it would take she was going to take care of me. Oh my goodness I appreciate her so much. She truly cared about me.

F
fancyface21
fancyface21

08/27/2011

Provided by YP.com
I really like this clinic. I h...

I really like this clinic. I had a cut to my hand and a very nice lady named Wanda got me in right away and sewed up my hand without delay. She was very kind and caring to me. I was private pay and needed an antibiotic shot and just could not afford it and she told me that is "ok" and gave me the shot anyway and did not charge me. What a kind and wonderful soul that gives her all to the patient. I went back for a wound check and was not charged which helped me a lot as I am unemployed having recently lost my job. I will be going to the clinic to see her again and now that I have a new job and will be getting insurance I will be her number 1 patient. She is wonderful.

G
gooniebird25
gooniebird25

08/14/2011

Provided by YP.com
Montwood Family Medical Urgent...

Montwood Family Medical Urgent care is great. The one practitioner there that really cares for the patient's and takes time for the patient's is Wanda Sanchez. She should be running the place. She is extraordinary, so polite, caring, always makes time for the patient's and meets the needs of patient's readily. She tells you straight up what is what and doesn't lie to you or jerk you around the way others do. LOVE HER. RECOMMEND HER....

X
xxx1122
xxx1122

06/17/2011

Provided by YP.com
Never go to this clinic. I wal...

Never go to this clinic. I walked in as a new patient after they told me it was very slow and the doctor would be able to see me in appx. 30 min. I dont mind the wait time; however after they took my vitals and was at the last stage to be seen by a doctor I was told by the nurse that the doctor I needed to see was not in and had to schedule an appointment to be seen by that specific doctor. I was at the clinic for close to 2 hours. It was ridiculous!!!!!

key3
key3

03/24/2011

Provided by Citysearch
Don't bother to go in!

I had an appointment at 3:00 p.m. Time went by and I was still waiting. At 4:00 p.m., I asked about the appointment. Well, it seems that my paperwork was lost, and no record that I signed in. Finally, I went in at 4:20 p.m. The lady doctor yelled loud and clear that she wasn't taking anybody that weren't in her 3-5 program. I ended up in a room and waited for another 40 minutes. I decided to walk out and on my way out I saw the lady doctor socializing and as soon as she saw me, she hid in a nearby room. She wanted me to wait till 5:00 after her program to check on me; eventough she had no patients. One good thing about the place the ladies at the front offices are very courteous and friendly. By the way, while I was waiting in the room, I could hear someone talking trying to find out about who messed up with my appointment instead of providing a service to a patient. Don't waste your time.

Yadis
Yadis

10/14/2010

Provided by Citysearch
MOST MONEY HUNGRY UNPROFESSIONAL PLACE EVER!!!

First and last time I will ever go there. First of all, I waited hrs before I was seen. I first had to pay upfront to be seen even though I had my insurance card but they weren't able to verify. 13 days later my insurance sent them a check for my visit, I went in July and this is October and still have not received my refund. I call every week and they keep saying they have submitted for my refund but that Dr. Ajai J. Agarwal, M.D., F.R.C.S., F.A.A.F.P., Director, has not made my check. Three months later, still no refund. One the fact that I need call them to give me my refund after my insurance paid them. Secondly, the fact that they refuse to give me my refund. Ridiculous place, never ever will I go there again. Most unprofessional place ever. The have signs all over that you need to pay for service first but they don't have signs that say they are lousy at giving you your refund back. I advise to avoid this place like the plague. No one knows what is going on in that office.

More Business Info

Hours
Regular Hours
Mon - Fri:
Sat - Sun:
Extra Phones

Phone: 915-603-4282

Fax: 915-855-3311

Payment method
insurance, master card, visa
Neighborhood
O'Shea Keleher
AKA

Agarwal Ajai MD

Agarwal, Ajai J Md

Dr. Ajai A Agarwal, MD

Montwood Medical Center

Categories
Physicians & Surgeons, Family Medicine & General Practice, Clinics, Physical Therapists, Physicians & Surgeons, Physicians & Surgeons, Allergy & Immunology, Physicians & Surgeons, Cardiology, Physicians & Surgeons, Dermatology, Physicians & Surgeons, Emergency Medicine, Physicians & Surgeons, Endocrinology, Diabetes & Metabolism, Physicians & Surgeons, Gynecology, Physicians & Surgeons, Internal Medicine, Physicians & Surgeons, Obstetrics, Physicians & Surgeons, Obstetrics And Gynecology, Physicians & Surgeons, Orthopedics, Physicians & Surgeons, Osteopathic Manipulative Treatment, Physicians & Surgeons, Pediatrics, Physicians & Surgeons, Psychiatry, Physicians & Surgeons, Surgery-General
Other Information

Specialties: Family Medicine

Payment Options