Customer Contact Services

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After reading the review by Jen Miller, I feel I must respond to a former employee who was let go that does not even use a real name. I have been a team member of Customer Contact Services for 4 years and have never heard of Jen Miller.. In that time I have been very pleased with how I have been treated as well as how my fellow team members are respected by senior management. As a supervisor for a number of major partnerships between CCS and key clients, I have never experienced any type of equipment issues. Are there minor glitches, sure as in any business, but the attention to detail and problem resolution is a top priority and does not cause ant type of business interruption. Customer Contact Service is an outstanding place to work and build a career..

After reading the review by Jen Miller, I feel I must respond to a former employee who was let go that does not even use a real name. I have been a team member of Customer Contact Services for 4 years and have never heard of Jen Miller.. In that time I have been very pleased with how I have been treated as well as how my fellow team members are respected by senior management. As a supervisor for a number of major partnerships between CCS and key clients, I have never experienced any type of equipment issues. Are there minor glitches, sure as in any business, but the attention to detail and problem resolution is a top priority and does not cause ant type of business interruption. Customer Contact Service is an outstanding place to work and build a career..

DO NOT WORK FOR THIS CALL CENTER! It's the best advice I could give anyone considering employment. Call quality has tremendously gone down since the new CEO has taken over and the owners seem completely oblivious to what goes on in their call center. All office equipment is falling apart headsets, chairs, computer monitors, etc. This is not an over exaggeration. Coming into work you'll spend 10 minutes trying to find a station that operates and a headset you can't hear on. We're taking calls left and right from clients complaining about and canceling their service. CEO doesn't take any accountability for her actions and does not accept feedback like most professionals do. There's an extremely high turnover rate and a lack of consideration for the underpaid. If your a business owner considering CCS my suggestion to you is check out the facility before signing up. Also make sure to meet with individuals in the call center. CSR's are the ones speaking with your clients not a sales rep. CSR's are not trained on how to take your business calls. If their not trained to take your business calls you'll look unprofessional not CCS. P.S. The new equipment purchased for US EDirect isn't useable (difficult call outs and can not hear callers on headset) don't be fooled.

DO NOT WORK FOR THIS CALL CENTER! It's the best advice I could give anyone considering employment. Call quality has tremendously gone down since the new CEO has taken over and the owners seem completely oblivious to what goes on in their call center. All office equipment is falling apart headsets, chairs, computer monitors, etc. This is not an over exaggeration. Coming into work you'll spend 10 minutes trying to find a station that operates and a headset you can't hear on. We're taking calls left and right from clients complaining about and canceling their service. CEO doesn't take any accountability for her actions and does not accept feedback like most professionals do. There's an extremely high turnover rate and a lack of consideration for the underpaid. If your a business owner considering CCS my suggestion to you is check out the facility before signing up. Also make sure to meet with individuals in the call center. CSR's are the ones speaking with your clients not a sales rep. CSR's are not trained on how to take your business calls. If their not trained to take your business calls you'll look unprofessional not CCS. P.S. The new equipment purchased for US EDirect isn't useable (difficult call outs and can not hear callers on headset) don't be fooled.

The first day we sent our phones to CCS we instantly gained traction with new leads coming into our business. We were surprised at the difference of having a live person answering the phone versus a voice mail greeting gets more buy-in from potential customers.Since then we've upgraded to use CCS' dispatch services which has made expanding to 24/7 inexpensive and simple. We also perform rollover when we're in the office and on another call.They always have a solution for us and are way ahead of the curve on technology when compared to other services I've talked to.On top of all that, they're local and a nice, small size so the service is always consistently great.

We're a small company and every call matters to us. We knew missing calls to voicemail wasn't ideal but didn't realize just how much! CCS easily paid for itself in renewed business after the first month and continues to do so to this day.On top of that, their staff really takes the time to understand your business needs and structure your account appropriately. Very impressed!

The customer service department at CCS made the entire set up process seamless. We have found their telephone agents to be very professional. This has been a wonderful addition to our business.