Rock Paper Scissors Salon

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CLOSED NOW - Opens at 10:00am

I wish that 0 stars was an option. Hands down my worst experience as a customer ever. I am still in disbelief and I waited over a month to cool down. Here's the chain of events:



-I saw all of the great reviews and heard good things, so I booked my appointment in advance and drove from almost an hour away because of the hype. I left 30 minutes ahead of time to ensure that I was on time.

-I was not informed that this was Durham's big festival day or that parking in general was problematic. As a result, the 30 minutes that i left ahead of time was insubstantial. I arrived ten minutes late after moving mountains to make it there through the festival, of which the store was in the center.

-Although I profusely apologized for something that was clearly their fault for failing to advertise that they would be in the middle of a festival during that time, I was informed that ten minutes was apparently the cutoff for the day and no one would see me. When I pried regarding the festival surrounding them, the attitude was "well, yeah, of course there's a festival going on... a big band's about to take the stage so that's why everything's blocked off and crowded. When can we reschedule you for tomorrow?"

-I said that I was wide open and rescheduled for the following day at a convenient time for them, then passed back through the festival totaling literally hours of transportation time to and from a haircut that I did not get.

-I returned the next day and was informed by a custodian of some sort (some guy fixing their lights) that they were not open that day. He volunteered to call the owner to see what could've happened with my appointment and she neglected to speak with me, but said I could just come back the following morning if I wanted to sort it out. Another two hours of driving time wasted.



I was never even called regarding my rescheduled appointment! I still cannot believe that I was rescheduled on a day that they were not even open. Whether or not they give good haircuts, I could care less at this point. Evidently the desk clerk has a sick sense of humor and will be driving away future clients. To top it off, the owner did not even care -- no effort made to speak with me and see what had happened. The service was absolutely appalling.