Duke Radiology at Page Road

Write a Review919-613-7590

Huge waste of time. They didn't help at all and now tell me to go to my pcp or the ER....because they are incompetent. Hurt my knee, so went here rather than ER or PCP..Made sense at the time. But since they didn't help me at all, I wasted my time going here and should have gone to ER or my PCP.

I must say that I had a great experience with Cara Gambill,PA at Duke Orthopedics. I injured my left wrist one evening after 5:00pm and didn't have many medical options. I heard about the Duke Urgent Care from a friend. I was worked in at the clinic with Cara Gambill, PA. She was very professional and knowledgeable. I look forward to my follow up visit with her and I would highly recommend her to anyone.

Horrible experience; complete waste of time (and money). DO NOT make the mistake we made of going here. My husband's thumb was extremely swollen and he was in such intense pain that Vicodin wasn't even touching it. We were seen by a PA, Cara Gambill, who basically ran back and forth between us and the hand specialist dr (who we never saw....and he never saw my husband's thumb...just gave orders on what to do based on what she told him). She sliced open the side to try to drain it; nothing happened but a lot of blood. We were told to come back in 2 days if the pain was still there. The pain got insanely worse so back we went. She looked at it and said to schedule an MRI to know if surgery was needed. Meanwhile, he was dying in pain. We scheduled the MRI and they told us the first available appt was for exactly 1 week from that day. A WHOLE WEEK! Completely unacceptable. This was on a Friday. By Saturday he couldn't take it anymore so we went to the ER. The doctors there could not believe what we were put through and the fact that the PA was going to make us wait a week to see what happened. He was immediately admitted to the hospital, had surgery and was in the hospital for 5 DAYS! They were concerned about MRSA. Imagine if we would have waited for the MRI! I will never, EVER, go to anything Duke related again. HORRIBLE, HORRIBLE experience. To say I'm mad is the understatement of the year. I am tempted to send my bill right back to them because it was a waste of our time, he was in pain that could have been relieved earlier and it could have become a LOT worse.

Terrible experience.



I never thought such an established practice would be as horrible at communicating. Several years ago I came to Duke orthopedics to get my wrist checked out. They didn't even do any tests and wrote it off as 'arthritis' (I was 16 at the time.....?). 6 years later when it was interfering with me practicing dentistry I decided to return to see if they could do anything for me. I went to an appointment with a PA, Joseph Schink (spelled wrong, it was something like that), who took MRIs and X-rays of my wrist. He said that the office would call me back once my results were in.



2 weeks later I had to call them since I had heard nothing from them. The front desk had no idea what I was calling about and had to ask me my provider and basically reenter me into the system. I kept getting told it was a "new system," but that is honestly not my problem. Get better training. You're dealing with patients here, not someone at a McDonalds drive thru. This was also not a one time occurrence either.



When I was finally followed up with, he said that he would refer me to one of their orthopedic surgeons, David Rouche (spelled wrong again, close enough). He again assured me that someone from the office would follow up with me and schedule that appointment. I called back after not hearing anything from them and tried to schedule the appointment. They had no idea why I was scheduling the appointment or what was even supposed to happen at this appointment. I said I had no idea, and that I assumed it was some sort of consultation. Again, they didn't know who I had seen, or why I was getting this referral. They actually didn't even know what I was getting seen ABOUT.



When we finally figured out what was going on, I was scheduled for the first week of August (it was June at the time). They called and told me that he all've a sudden decided he wasn't going to be in the office (not a family emergency or anything, just that he wouldn't be there) so I had to reschedule. With my rigorous school schedule, I could not schedule another appointment until the first week of September.



When I finally got to my appointment, he told me what was wrong and that we had a few options, one included surgery. I was aware of this and that was the option I was prepared for since it had been going on for over 6 years and the chances that it would heal itself was a far fetched notion. He also recommended cortisone shots to see if it healed because I "wasn't experiencing any constant pain." Hello, I'm a DENTIST. I'm using my wrists constantly. During school I have a break, so I wanted to get the surgery done before I was out practicing because I can't just take 6 weeks off work. He insisted on the cortisone shot and then to call back if I had any issues



That was dumb. I should've known they wouldn't ever respond. I kept trying to call back and was transferred to the 'nurse's line' where it didn't even have a voicemail, it just kept ringing so I couldn't leave a voicemail. After a couple of times, I finally got a voicemail from a nurse who basically said that she saw I called and she assumed it was about the cortisone shots not working. After calling back several times after that, with no response, I wrote an email to the duke webpage infuriated (I had been nice this entire time) and said that I would withdraw my business and write a negative review on every website I could if they didn't respond. So here it is.



Please do not waste your time. Unfortunately my insurance confines me to the duke healthcare system so I'm going to try another Duke clinic. Maybe they can have half the competence and respect that I would expect from fellow healthcare providers.