GwinnettSuzuki

Write a Review770-817-3333

OPEN NOW - Closes at 8:00pm

Failure to return calls in a timely manner after selling lemons. Do not purchase or support this business.

After a long and excruciating couple of months trying to buy a car, finally success. Dallas, you're the man, and a God send. Great customer service! Antoine, thanks as well. Definitely would recommend you guys to any looking to purchase a vehicle.

BAIT AND SWITCH! BUYER BEWARE. 8/9/2014 I saw a car that looked almost too good to be true. I called about it, and being as that I'm from out of town, tried to negotiate over the phone. While they barely negotiated at all, we both agreed on a price that suited us both. I told him "that sounds good, I will see you soon." We drove for 180 MILES, through TERRIBLE RAIN you could barely see through and Atlanta traffic. About 30 miles away, we gave them a call. It was 8:00 and they closed at 9. We were driving through Atlanta by this time and the traffic and heavy rain was really slowing us down so we called to let them know we were still coming. They said okay, and said they would pull the car out and clean it up so we could look at it when we got there. About 5 minutes later, we get a call back from them stating that THE CAR HAD ALREADY BEEN SOLD, they had no idea we were coming. They said they had another car the same model, but in a different color we could go look at (that's not even listed on their website). We were really angry and bummed at this point. How could a car that had been on the lot for a month and a half sell the day we go and try to purchase it? We go there anyways and as soon as we walk in, they're sitting there waiting for us, a scene that looked much too rehearsed. They tried to ARGUE with us, NEVER ADMITTING FAULT for the situation. They said it was our fault because we never said we were coming. We told them that wasn't true, that everyone heard the words "I'll see you soon." We go and look at the other car just for the heck of it IN THE RAIN WHILE THEY SAT IN THEIR OFFICE and not only was the bumper very obviously damaged, it had rust and wires exposed in the back of the car. And to add insult to injury: this car was 2,000 MORE than the one we went to go buy. What a joke. We told him, "you should have at least given us a courtesy call, we drove through terrible rain 180 miles to get this car." They all LAUGHED about that, thinking it's funny we drove all that way through a terrible storm? And then Ken said, "We don't make negotiations over the phone." Uhh, that's not what we said, we said you should have made a courtesy call. And by the way, you have $50,000 and up cars on this Suzuki lot (with NO Suzukis?) and you're saying you don't make negotiations over the phone? How do you sell these cars? So the next day we look up reviews and see other people who have been through very similar experiences with these people and see the listing for the car we went to see not only STILL UP on their website, but with ADDED PICTURES and $1,000 BUMP UP IN PRICE. Was this some kind of sick joke? These people have no respect for customers. Not once did they take fault and apologize. They are notorious for bait and switching. These crooks should be SHUT DOWN.

Thank you Ricky for all your assistance Saturday - I love my car and appreciate the wonderful service and relationship with your dealership!



Great place! They are always professional. They have a very nice waiting area with, coffee, beverage station and WI-FI.

I have had the worst experience ever with dealing with this dealership. The professionalism is out the door from the GM Ricky down to sales and finance - Richard. You would NOT want to waste your time or money, they will over price you and take you for your money.