Hammerhead's Bar & Billiards

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Regarding the review by m. Bando. The bartender that you had problems with is no longer employed with us, I encourage you to try this fine establishment again. I see you have taken back your bad review on google but why not on here and yelp as well? Also new management so please give us another chance!!! :)

Hammerheads Bar in Dubuque this is for you....





I had some poor service a few weeks ago and did not want to give a negative review but what happened yesterday really put the cherry on top.



A few weeks ago I was there and asked for a Miller lite. The male bartender called me a "cat" (the five letter version) and told me to get a man's beer. Raised the bottle over his head and slammed it on the bar so it overflowed and I only had about half a beer. He would not give me a full one so I took it and just shrugged it off.



Then last night on their own facebook page (personal profile) for the company which in itself is against facebook policy but that's a different story. Posted the "f" word then facebook and made some comments about how they could not get rid of feeds and ads. If they used the right facebook page instead of a personal profile they would not have the problem to begin with and blamed facebook.



So, I write and I quote "Really? Profanity by a business. After the way I was treated the last time I was there just playing darts and after one drink I know why I will never go back. The bartender was absolutely rude to me and now profanity on my facebook page??? Thank you for not respecting your own customers."



They email me back "u r offended by profanity? i'm glad u will not be back! i'm also sure my bartender was in the right-douche bag"



Talk about some great customer service and management