All Tune & Lube

Write a Review973-328-8400

CLOSED NOW - Opens at 8:00am

Very helpful. Willing to help out.

I took my car to get its oil changed on 12/29/12 and had them run diagnostics on it. He came back and told me that it was a fuel rail pressure sensor and that it’s drive-able but I won’t be getting the gas mileage that I should. I left and said that I’ll bring it back when I have the money to fix it…

Fast forward to 3/8/13, my car stalls when I’m driving. I bring it back to All Tune and Lube and tell them that my car is stalling. Andres came out and told me that he has to replace the sensor to clear the diagnostics on the car and that he doesn’t think it will fix the problem. I, like an idiot, agree and he calls me the next morning and says that my car is still stalling and it’s the Fuel Pump, Regulator, and Fuel Filter. THEN, they told me that it will be $1,225 to fix. We spoke and they took $225 off for the sensor that was un-necessarily put into my car. I pay the $1,000, put $50 worth of gas and take the car home. The car sat in my driveway for 2 days until I went to work. On RTE 80, in the fast lane, my car stalls. After paying $1,000 I would ASSUME my car was fixed. So, I have it towed back to All Tune and Lube in Dover. All day they keep telling me that they have no idea what is wrong and they will call by the end of the day. They never called; I had to call them the next day. That’s when they told me that they replaced the spark plugs and it hasn’t stalled. I asked for the fuel parts that they put in as well as a print out of all the diagnostic codes that they ran. I go to pick my car that night and they left no print-out, no parts, and no keys. Thank goodness I had my spare keys with me. I get in the car and take it home…however, my engine is running harder now then ever. The next morning, I called and said that my car wasn’t running very smooth and they told me that it wasn’t ready to be picked up...they worked on it this morning..And now it’s ready. THE CAR WAS SITTING IN MY DRIVEWAY!!!!!! How did they work on it in my driveway??

By now, as you can imagine, I’m fuming… I call and speak to the OWNER (who at first lied and said he was a manager). He told me that they did so much to my car that they didn’t charge me for. Basically, all they changed was a spark plug but only because I was almost hit in the fast lane of Route 80. I asked him how we would feel if someone said that his Mother, Daughter, or Wife were in a car that someone said that they fixed and it stalled on 80. I’m assuming he didn’t like that since he hung up on me. I sent someone to pick up the parts, keys, and print out of codes since obviously, I was very upset. I haven’t even looked at the parts yet but the codes were from 12/29/12, the original date that I had gotten my oil change…and the codes say Fuel Rail Sensor and guess what??? ENGINE MISFIRE!!! The ONLY things that my car needed were a sensor and SPARK PLUGS!! Basically, I paid $1,000 for spark plugs. They never diagnosed my car when I brought it in; they just put a new fuel pump in for NO REASON. They completely took advantage of me. I will never go back here….and if you value your car and money, I would suggest that you don’t go here either. I want everyone to know how disgusting this place was!!