Bath Fitter

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I decided to have Bath Fitters install a shower in my bathroom. It seemed like a very convenient option, this was currently my only working shower in the house so it was a huge plus to have it installed in one day. The consultation went great, the sales associate was very friendly and answered all questions we had about the bathroom, so we said lets do it!

It all went down hill from here, we had the bath fitter scheduled the day of the installation I get a phone call saying the company sent them the wrong size and they are going to have to reorder and it would be a few days. Luckily I had a family member sitting at the house that day so it wasn’t a huge inconvenience that they canceled that same day they were supposed to come out. We rescheduled and they came to install the shower and it took them the entire day. The bathroom looked great, they didn’t do the best caulking job, and they sliced the wall while cutting something, but hey I can live with that I have a working shower. I waited two hours and took a bath in the other bathroom, I go to drain the tub and water goes everywhere. I thought ok, maybe its nothing and plunge the area. The next day when I go to use my new shower the same issue occurs, water is everywhere, even leaking into other rooms of the house. I call the company first thing in the morning and explain the situation they tell me they will send out the installer who did the bathroom first thing tomorrow morning. The next morning comes and I had taken the morning off to deal with the issue, I call around 9:00Am asking when the installer will be here the receptionist tells me “Oh I forgot to call you, I spoke to the installer and he said he didn’t touch your plumbing you have a plumbing issue and we cant help you” I told her that I had taken the morning off and that she better send someone out, she says she will speak to her manager and call me back. She doesn’t call me till 45 minutes later and tells me no one can come out. I ask her to have the manager call me. It has been 2 days and I have not heard a word from the manger. I am very disappointed in the customer service I have received. I am convinced they stuck something down my drain and the fact that they cannot even humor me and have someone come back out or have the manger call me is unacceptable. Save yourself the headache and do not use Bath Fitter of Doral Fl, unless you want to hire a plumber to snake out your house after the instillation!