Lexus of Rockville

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CLOSED NOW - Opens at 9:00am

We had our Lexus detailed at the dealership. A small item, but it illustrates how well this dealership works. No waiting to drop off the car; asked us when we would like it finished. Agreed on a time. We came back, and they needed about 15 minutes more. Wonderful waiting room with free food and beverage, TV, etc. To apologize for keeping us waiting, they took $25 off the bill. Hard to not love a company that values your business and works hard to keep it. And, much different from another Lexus dealership that we used to use.

I had set my mind on a Lexus IS 250 for years now and when the situation arose when I could afford one, I could not have been happier. I looked around for dealers and Lexus of Rockville was the closest to my home. I have read reviews on several websites where customers have been treated disrespectfully and the whole experience was just plain terrible. This upset me b/c I am buying a Lexus after all. I want this to be a day I'll remember with fondness. However, it was clear that many people who went to this dealer did have it that way.



I risked it any way. I went to the dealer a total of 3 times. On my first trip, I had met with a sales associate (Emmanuel) where I felt like every other reviewer I had read about. This made me think I should just forget about this dealer. A few days later though, I found vehicle that I liked on their website. I thought I'll give it one more chance, if not for me, then for the car I really wanted. This time, I was greeted by another sales associate...Aaron Witherspoon.



Let me tell every person out there looking to go to Lexus of Rockville to get a used car. Aaron is your man! My experience was just that great with him. This guy will not push you, he'll ask what you want and he'll bust his as* to help you get it. I saw Aaron on my 2nd two trips to Lexus of Rockville. During those visits, Aaron must have spent at least 4 hours with me and my family thoroughly showing me any car I asked about and trying to make me happy with my purchase. He helped us work with Elias (manager. In the end, Aaron did get me the car I wanted at an affordable price and in the end, I could not be happier with this purchase.



If I didn't go with Aaron, then I can guarantee every reader that this review would have been completely different. Do yourself a favor, talk to this guy and trust me (a very satisfied customer, which seems to be a rare case for this dealer) Aaron will get have your back. Good luck to all of you, I hope your experience will be as good as mine was.