Granite Depot

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Terrible experience! Rude and expensive.
We went to granite depot for one of their "sales" and were very disappointed. They do have an impressive warehouse of granite with great selection. However, we quickly learned that the "sale" price didn't apply to anything they had in stock. We had a small kitchen we were shopping for and when the sales lady found out how little square footage we had her attitude changed. We had received several bids around the $2000 range. She told us if we got one of their "discount" colors we might be able to keep the cost to about $4000!!! Really!!??? Twice as much for the same exact colors we had looked at other places?? This place is ridiculously expensive the sales people are rude and pushy and will never go back and will tell everyone I know who is looking for granite to avoid granite depot like the plaugue!!! Seriously if you shop around you will absolutely find better deals from good reputable and polite granite shops.

The same day of install I discovered two cracks. One in the bar area both on top and bottom. The second on the piece of slab beneath it. We pointed it out to the installers who spoke very little English and they told me to contact Granite Depot. When the installers we're getting ready to leave I wrote on the form they had me sign saying that the work has been completed that there were cracks in those two areas before I signed it and immediately called Granite Depot to see how they could rectify the situation. I spoke with the customer service manager Jennifer that day who asked me to take pictures and to email them to her and someone would get back to me within 3 to 5 business days. Well a week passed and I had to make a call to see what was going to happen. Jennifer’s response was that according to the pictures, the cracks appear to be fissures and that they could send somebody to make “repairs.”


When we spoke to Jennifer about the repair she told us that after speaking to her manager they would replace the bar area but would not replace the lower area as they insist it is a fissure. We also noticed a new crack that appeared after they made repairs to the other side of the counter top next to our stove that was not there before. We have made it clear that we would like those pieces to be replaced and they have told us they would replace the bar area but are not willing to replace the other part. Several phone calls over the past few weeks to the head manager Robie have gone unanswered.
We are currently waiting to hear from them as to when they're going to repair the bar area as they are trying to locate the rest of the slab that we had used. We will update once we receive a response from Granite Depot to see if they are going to rectify this situation or if we are going to court and the Better Business Bureau. Right now I would not recommend using them due to poor customer service and shoddy work.

We drove from Thornton on Saturday looking for granite for our vanity. We were very disappointed in the service we received. The two sales ladies (if you want to call them ladies) we encountered were rude and one was plan nasty to us. My husband asked one of them if they had a tape measure he could use and she literally threw it at him. Not one time did any of the sales staff acknowledge us being there. The only nice staff we encountered there was the lady at the main entrance and one of the gentleman working in the warehouse (he tried to get us some help). We waited for an hour (again no acknowledgement from sales) before we walked out. I went to work on Monday and told everyone about our experience. I heard the same response, people who went there said the sales rep's were rude. I personally think Dave Logan should reconsider having this company on his list until they learn customer service!

Granite Depot sells lemons! If you buy slabs from Granite Depot, they send your slabs up the road to Stone Crafters to fabricate. It's a total scheme and rip off! Whomever is purchasing these slabs for these places knows how to rip people off! Like this business model: Buy the crappiest high end cars you can find for pennies in other countries. Have the same high end but aesthetically beautiful cars advertised for a "blow out sale" on your lot (blow out= marked down from extremely overpriced to just overpriced). Let consumers come marvel at the beautiful selection of inventory you have available for them to purchase and put in their very own garage. Pressure them to sign the bottom line at all costs as quickly as possible and once they have, send them the high end car of their dreams, but not the one they saw and picked at the showroom! Instead, make a few extra bucks for yourself and keep your beautiful showroom inventory to bait another consumer while you send them the crappy, falling apart version of the car they selected. Then when the customer calls complaining that they're dumbfounded that a company would ever think they can operate this way, pretend you're preoccupied!

Granite Depot has been an Accredited A+ RATED company by the Denver/Boulder Better Business Bureau since 01/26/2006. BBB has determined that Granite Depot, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB's A+ rating is based on 16 factors. Factors that raised Granite Depot, Inc.'s rating to A+ include: Length of time business has been operating. Complaint volume filed with BBB for business of this size. Response to complaint(s) filed against business (if any)., Resolution of complaint(s) filed against business (if any)., BBB has sufficient background information on this business., BBB knows of no significant government actions involving Granite Depot. Business Category Granite, Marble & Granite Installation, Stonework Fabrication, Kitchen & Bath - Design & Remodeling, Commercial Kitchen Rental, Home Improvements, Counter Tops

DON'T SIGN the CONTRACT!!! If I could give zero stars I would! This place is very pushy and over priced! After being pushed into signing a contract and giving a deposit, and being told that I could come back with better measurements of my kitchen and then pick out the exact granite I wanted, I was given a quote. When I called back and said that I did not want to move forward and would like a refund, at this point NO work had been done, I'm told they don't give refunds! It is in the very small print of the contract I was pushed into signing. When asked what work am I paying for they can't answer the question. No one there will give you any explanation as to why they can't refund my money other than you signed a contract! But no work has been done!! I believe that people should be paid for work performed but nothing has been done. I find this contract and their business practices to be very shady and down right criminal!! Go somewhere else, don't give these people your money!!!!

What a treat! Granite Depot saved my Christmas. I’m new to Colorado and the house I purchased needed a lot of work, but I wasn’t expecting to host a holiday party this year.

I needed my kitchen and bathroom counter tops replaced in a hurry so I asked one of my new co-workers where to go. She said Granite Depot did her kitchen before Thanksgiving and it turned out great. I went into their big showroom off the highway and met with one of their design staff. They had a huge selection and did the installation themselves. Anyway, a few days later someone came out to measure and then Robert (the installer) and his assistant did a fabulous job with the installation. They were conscientious, and the workmanship of the installation was excellent. I would also like to comment that the person who came out to do the template was also great! (I forget his name). And I love having a real sink!! What a treat! (not that 4" deep piece of you-know-what that the cheap builders install). I still need to get my master bathroom and laundry room done, but Granite Depot has really transformed my kitchen into the favorite room in the house! Warm regards, Rochelle R

I wanted to take the time to tell you how much I have enjoyed working with the Granite Depot team. This was the first time I had ever had the chance to do a kitchen remodel and my brother had me prepared for the worst- not getting what I would want, having to pay too much, etc. So when I stopped in and had the chance to work with Deb, she quickly laid out a floor plan for me that was both functional, economical, and affordable. I got exactly the style I wanted and now have so much more space than the original kitchen ever had. Plus, it is BEAUTIFUL! She was extremely patient with me as we worked through items that are standard but unknown to me and when I left I could not be happier about what was going to be ordered and installed. With the changes between that date and the final order, all of those were made and resulted in beautiful additions to the loft. I also want to tell you how great it has been working with your in-house installer. He is ALWAYS there when he says he will be, extremely efficient, careful not ... you how much I have enjoyed working with the Granite Depot team. This was the first time I had ever had the chance to do a kitchen remodel and my brother had me prepared for the worst- not getting what I would want, having to pay too much, etc. So when I stopped in and had the chance to work with Deb, she quickly laid out a floor plan for me that was both functional, economical, and affordable. I got exactly the style I wanted and now have so much more space than the original kitchen ever had. Plus, it is BEAUTIFUL! She was extremely patient with me as we worked through items that are standard but unknown to me and when I left I could not be happier about what was going to be ordered and installed. With the changes between that date and the final order, all of those were made and resulted in beautiful additions to the loft. I also want to tell you how great it has been working with your in-house installer. He is ALWAYS there when he says he will be, extremely efficient, careful not to damage anything in my loft, was willing to go early to partially demo the job so my pipefitter could get in to install the new gas line and conscientious in his follow up and getting in touch with me at every step of the process. When I stopped in to see him the day of the installation and found he was going to be the ONLY person doing it, I had no hope he would actually be able to complete the work in one day- wow, he not only finished hanging what he had but also even had to dummy space for the remaining cabinet so my granite date would be retained. He followed up with me multiple times letting me know about things that did not get finished (missing cabinet, need to align doors, the number of pulls I would need to get for him to install and the end etc.) so that I would not "freak out" when I got there to see what remained. I trust him completely with this project and thoroughly enjoyed working with him. I have so enjoyed this process and remain incredibly impressed by the communication between all three of you to make sure this goes as smoothly as possible. Thank you and please thank both of them for all this effort. I cannot wait to showoff the final product and know I will have wonderful opportunities to promote your work to all my friends when they come to me in my new home this Thanksgiving. Sandy Steiner

Just wanted to let everyone know that I am very pleased with my kitchen countertops from Granite Depot. Everyone was great to work with from the designer to the guy who measured and the installers. Granite Depot has a great selection and the customer service was excellent.

Dream Kitchen



Even though I showed no interest at first the sales rep still offered her help. The sales rep was very patient and offered her undivided attention. However, I fall in love with the Black Galaxy.



I came into Granite Depot just looking not planning on putting granite into my home. I always thought I couldn’t afford granite and that it was too expensive. To my surprise I found myself making a purchase and leaving the store with a smile on my face.



Victoria Montoya, Parker, CO

“Just in time for the holidays”



Our new countertops and cabinets look absolutely amazing! We had an awesome experience with the team at Granite Depot. They were very professional and kept us informed throughout the whole process. I‘m extremely satisfied with the outcome of our granite and cabinets. I would definitely recommend and use them again.

My husband and I couldn’t have asked for more.



Sincerely

Mary and Steven

We love our new "Cabana" color granite. We were new shoppers to granite and to Granite Depot. What a great experience, they were so much help to us and yet let us just look around and find out what we really liked. Our new granite kitchen and powder bath counter tops were installed by three very knowledgeable young men... they did a great job on both rooms. I do not remember all their names, but the one in charge said he was the brother of the owner. We could not be more pleased with our experience with Granite Depot... I'm sure we will shop there again soon.

Gary Marx, Louisville, CO

Our new counter tops look beautiful! The granite looks more luxurious than I remembered. The gentlemen who came out to template and install were very professional throughout the process. I shared with friends my positive experience throughout our entire journey with Granite Depot community.

Grateful, Julie Mathis - Morrison, CO

This company did a wonderful job repairing my garage door. They came out the next day, were prompt and courteous, and now it works like a charm. The business is family owned, and I will recommend them to my friends in the future!

Granite Depot had to do a lot of extra work to get my home ready for my kitchen and bathroom countertops.



I thought the fabrication and installation went incredibly smoothly and I loved how they matched up the counter tops with the back splash.



They did my tile, granite, cabinets and plumbing. Im very grateful that I didnt have to run all over town to get this stuff done.

HORRIBLE HORRIBLE customer service, no returned calls, materials arrived late (and we still don't have them at this posting), store manager not interested in doing much beyond talking over you. If you want poor service, use Granite Depot. If you want your project stalled, use Granite Depot. We are in the construction business and have rarely seen such ineptitude.

We finally decided to update our 1990's HR kitchen. We bought the house about two years ago and it had the typical "honey" oak cabinets and cream color laminate counters.



I've been shopping around at home improvement stores and little shops almost since day one. It seemed like everything was either over-priced, outsourced or I needed to be a contractor to get it installed.



We bought new cabinets and counter tops from Granite Depot over Memorial Day and had everything installed before the July 4th weekend.



They had the best prices, service and selection. Granite Depot did everything for us including saving us a ton of time and money.

Richard and I want to thank Granite Depot for the great job they did for us. It was so kind of them to come out to our home and take the right measurements. Then, to work so hard to make it possible for our dream of granite counters to come true.

I have given their names to everyone who asks about our delightful experience. Granite Depot should give classes on customer service, they are the best and so very good at what they do.

Hi there Granite Depot. I hope the move of the facility went well - I can't wait to see your new showroom!



Anyway, Robert (your installer) and his assistant did a fabulous job with the installation. They were conscientious, and the workmanship of the installation was excellent. I would also like to comment that the person who came out to do the template was also great! (I forget his name).



And I love having a real sink!! What a treat! (not that 4" deep piece of you-know-what that the cheap builders install).



I am still working on the project at the rental house for the Seafoam Green slabs we set aside. I thought I had a cabinet guy, but that fell through. I'm so glad you're now doing cabinets.



I'm still juggling logistics and plans - not straightforward when you're not the one at the house. Oh well! So we'll still have to see if I can pull it off.



Anyway, have a great day - just wanted to provide you that feedback. Thank you again for all your help on this, It has really transformed my favorite room in the house!



Warm regards,



Rochelle R

This was a great experience. The sales people were very friendly and willing to help! Even though they did go through a move into a new location, it was still business as usual. I loved my experience.