Mercedes-Benz of Delray

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THIS DEALER IS 100% A FRAUD I called this dealer for my dads Mercedes E350 for a new key to be made, spoke with parts the sent me to service, spoke with Evon (service consultant) and he told me I had to tow the car in. I had the car towed there on a Wednesday, didn't hear from him till the following Monday with no updates but that they were going to look at it that day. He (Evon) called me the next day to tell me that I could not simply just get a new key, it would need a new steering column and a new ignition module for the car to turn on plus the new key. All of this would cost a bit over $3000. I told him I would just like to pick the car up as I am not willing to shell out that kind of money. At this point he proceeded to tell me that the diagnostic fee was $174 to pick the car up. I told him I refuse to pay that as he never advised me regarding this fee prior to performing it after a while of going back and fourth and Evon refusing to release the car without paying for absolutely nothing, I told him I would like to speak to a manager. At this point he agreed to remove the fee and told me I can pick up the car.
The next day I went to West Palm Beach Mercedes and paid $252 at the counter for a new key, the key arrived 2 days later and I had the car towed from Delray Mercedes to West Palm Mercedes and they programed my key and I drove off the lot with the car without any issues at all. The car didn't need any of the B.S items Evon tried to charge me for. I called to speak to the GM but was unsuccessful as well as the service manager. I'm filing this complaint on every review/ complaint outlet possible. STAY AWAY FROM DELRAY MERCEDES, THEY ARE A FRAUD and THIS IS MY PROOF.

I had a good experience when I purchased the car. However, a dealership is only as good as their service department and theirs is the worst is horrible. They can't even handle a routine service here. Make and appointment and drop my car off, what would of taken one day took 6 days and they asked for a 7th and I said no way. I went to get my car even though it wasn't finished. Total chaos and no one cares. Service department needs complete restructuring. You can't trust their work.

Omg I'm so in Love with my Mercedes GLK 350 - what a fabulous experience buying my car fromMercedes Benz - Delray you guys are the best - thank you so much to Sophia, Howard, David and Chris for your truly professional, courteous, friendly service ! Can't say enough good things about you - Dolores Van Bourgondien

This place is a rip off. I will never go there or recommend them. I brought my car in with the check engine light on. I had this happen a couple a couple of times and was told that the gas cap was not tightened enough. I told this to Robert Farkas, my service advisor and he said that it could be that or could be something else. Robert Farkas, told me that it would be over $188 to get a diagnostic. I should have left since my normal mechanic never charges for that info. I called in the morning at 8:30 am and left a message to rotate the tires and to call me. Robert Farkas did not call me. I called several times and kept getting his machine. The last time I called, I asked to speak to someone else and asked that person to have the tires rotated. Robert called me around 3 pm to tell me it was the gas cap and it needed to be replaced. My car is now off of warranty and the gas cap would be over $250. Why when it was on warranty and brought in for that problem didn't they do it ? I told him to make sure the tires were rotated and not to bother with the gas cap for that price. When I picked up the car, they did not do the tire rotation nor did they shut the check engine light, but they did charge me over $188 for me to pick up the car exactly as I left it 26 hours before. I had to wait a long time to get the car since no one seemed to know exactly where it was. We will not use this Mercedes dealership ever again and as we will be buying another car soon it will be at a different dealership.