01/24/2017Provided by YP.com
Never rent from these people! They have excessive fees and charges and will file eviction notices immediate when you are past 5 days late. They also put money you pay towards fees and then say you didn't pay rent instead of putting the money towards rent. SANDY is the name of their collections person at the main office. She is rude and arguementative. Also, if you ever go to court with them there is about 10 other people there for "not paying rent" (really it's late fees or other hidden fees) and guess who Mason Properties attorney is? Coincidentally it's Mr. Mason! Good luck if you get to that point because he seems to know the judge well. They will kick students out onto the street after racking up their bill with fees and charges. Stay away from this property management company!
04/25/2016Provided by YP.com
I loved the office staff and maintenance people. Everybody is so friendly. Truly a great place to live.
02/22/2016Provided by YP.com
I have never had any issues dealing with the staff at Mason Properties. My apartment was spacious and the rent was very fair. I suggest checking things out for yourself.
12/23/2015Provided by YPmobile
I have never felt so ROBBED in My LIFE!! When first signing a lease term with Mason Properties In Rockford Il The Lanlords Son (who I Never Communicated with my entire lease term) Added an additional month to my requested 6 month lease term. I was moved next to some of the noisiest neighbors and I left several voicemails regarding complaints. I decided to stick it out for the remainder of my lease term after I realized voicemails were not getting me help. Finally Time to move remind you I have Paid All months rent on time in full. The Landlord son (Ryan) tells me to drop the keys off at his unattended office. I Do So I never here from Mason Properties for A Month. I decided to call the office in dekalb were I was told I Am Able to Wait 30 days from the issue date of my deposit. After Waiting a full two Months 60days I am given the opportunity to pick a percentage (what Mason properties claim is owed to me) (no pictures submitted to show reasonings of reduction) of my deposit from dekalb which is one hour away from my home town and were I Live. I Will NEVER RECOMMEND ANYONE TO THESE THIEVES AND THEY WILL NEVER GET MY BUSINESS AGAIN!!! On top of this robbery I still have not met my initial landlord. I only dealt with her thieving, Lying Son.
11/13/2015Provided by YP.com
The prices at Mason Properties are very reasonable. The apartment I live in is great and was very clean when I first moved in.
07/22/2015Provided by YP.com
I needed a repair done in my apartment and they sent someone within the week to repair the issue. It is great having people that care about their tenants so much.
04/10/2015Provided by YP.com
Love my apartment! Great price, great management. I have never had any issue with management. If ever I need anything, it is resolved quickly.
01/12/2015Provided by YP.com
Good management, nice apartments, great price. Overall a great place to live.
10/03/2014Provided by YP.com
The price is good and the apartment is nice.
07/15/2014Provided by YP.com
I have lived here for two years now and love it. The maintenance staff is great, if ever I have an issue, they take care of it quickly.
01/28/2014Provided by YP.com
I lived at Mason Properties for just about 2 years and loved it! Since I was in school, it was a great location. The prices were very reasonable and it included our utilities, major bonus.
09/04/2013Provided by YPmobile
This place is horrible. Our 4 bed 3 bath apartment was 1500$. The parking was horrible and you couldn't even park more than 2 cars in the driveway or else you would get towed. The carbon monoxide alarm was going off nonstop and I called them about 5 times. The lady told me to change it myself. I wasn't about to step in the house and try to figure out what was wrong. I ended up calling the fire department to be sure it was safe and the lady from mason properties came over and was being so unbelievably rude to me. Then when we moved out, they sent us a ten page letter with all of the things wrong with the place and charged us 200$ MORE than the 1500$ security deposit for "repairs" .. I would personally never ever rent from this company again or recommend them to anybody I like.
07/03/2013Provided by YP.com
Really good location and good prices. They were very convenient for me while I was in school. They did a lot for tenants.
03/19/2013Provided by YP.com
My recently started renting from Mason Properties. So far everything has been nice. They were very helpful when we were getting everything organized and ready.
10/04/2012Provided by YP.com
Where do i begin? Terrible service, mean staff, no desposit returned, crappy carpets, surprise bills, towing of your stickered car, no parking available, work orders take months, staff lies and lies to your face and takes advantage of you. O did i mention i rather live in the dorms even though i am 25 years of age than deal with Mason Properties ever again.
09/20/2012Provided by YP.com
Stay FAR AWAY from Mason Properties and their terrible management and customer service. I wish i never rented with them, do not even waste your time to find out the hard way.
04/16/2012Provided by Citysearch
Mason Properties is a good area to live in. The rent is lower than most places (considering the size), and they keep a pretty good watch over the apartments. I feel safe here, and I have a better apartment than a lot of my friends who aren't on this complex.
04/09/2012Provided by YP.com
No problems with Mason Properties for the past year that I've been at the James Court apartment. Everything is in great condition and if something does need to be looked at, the maintenance people or the front office people are nice. I really don't have any problems here, so I tell my friends about it.
04/09/2012Provided by Citysearch
I have rented for many years now from several other companies and the other places just do not compare. Mason Properties really cares about their tenants unlike any other company I have worked with.
03/29/2012Provided by Citysearch
Mason Properties has been very good for me since I've been here. Nothing has ever broken in my apartment, so I haven't had any experiences with the maintenance people, but they all seem very nice. Compared to the other property companies in Dekalb, they were the best, so that's why I went with them.
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Mason Properties Dekalb LLC
Mason Properties Dekalb
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