Thomas Anthony Furniture Services

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Response to complaint -

At Thomas Anthony Furniture Services we pride ourselves for standing behind

each and every job we do and guarantee 100% customer satisfaction. We have

been in business since 1990 and this is the first complaint post we have

ever received. This customer is correct in that Thomas Anthony Furniture

Services did a complete reupholster and restoration on a complex, fully

tufted sofa. Unfortunately, one of our upholsters took it upon himself to

use a glue in certain areas believing it would make the pleats appear more

uniform. Once management identified the workmanship error, we undertook the

following steps to correct the problem: 1) We apologized to the customer and

took FULL responsibility for the problem as well as correcting it. 2) We

terminated the employee who used a method for reupholstering both unorthodox

and not approved by management. 3) We ordered new material at our expense

rather than trying to reuse any existing material. 4) We had one of our

master craftsmen reupholster all the areas in question. 5) Once the job was

complete, we invited the customer to our facility to thoroughly re-inspect

the sofa with the owner. At that time, the client stated they were very

pleased. 6) The sofa was packed and protected and redelivered to the

customer who once again inspected the job and expressed their satisfaction.

We did not receive any additional negative feedback from the customer and

were surprised to read this posting as we thought this issue had been

resolved to our customer's satisfaction.