The Ritz-Carlton
1 Ritz Carlton Dr, Dana Point, CA 92629
Reviews
09/03/2010
Provided by YP.comService was terrible. Food is OK. You pay for the view....one in which we did not receive. After asking for a table by the window when I made the reservation, we were seated at a table away from the window. I requested to move up to a seat by the window that was empty and was told 3 other parties had requested a window seat. The table sat empty for 15 minutes. A couple was seated next to us(away from the window) and when they voiced wanting to move up to the view, they were escorted right away to the better table. Furthermore, a couple next to us had an infant that didn't make a peep the entire time. Yet, the hostess was standing on the tier above their seat, making the statement, "now we don't want him to make any noise". Very unprofessional. I know anyone with children would never make that comment. We did stay at the Ritz for an entire week, and the rest of the staff was superb.
More Business Info
- Hours
- Regular Hours
Mon - Sun: - Extra Phones
TollFree: 800-241-3333
- Brands
- The Ritz-Carlton
- Payment method
- amex, master card, visa, diners club, travelers checks, all major credit cards, check, debit, discover, cash
- AKA
The Ritz-Carlton Laguna Niguel
Ritz-Carlton Laguna Niguel
Ritz-carlton Lag Inc
Eco-Adventure Center at The Ritz-Carlton, Laguna Niguel
- Other Link
http://www.ritzcarlton.com/en/Properties/LagunaNiguel/Default.htm
- Other Emails
- Categories
- Hotels, Meeting & Event Planning Services, Wedding Planning & Consultants
- Other Information
Wi-Fi: Paid
Pets Allowed: Yes
Good For Groups: Yes