North Texas British Inc

Write a Review972-869-4881

CLOSED NOW - Opens atTomorrow 9:00am

I have never experienced the kind of disrespect and dishonesty in any business relationship I have ever had in my life. I was a very loyal customer to this shop for 5 years. Part of that is my mistake for continuing going back but I never thought it would have ended the way it did. Long story short I paid full price for a head gasket repair the first time and it blew 2 more times after that. 1500 miles driven go by and the head gaskets blow again, they do work on it without sending me an estimate and actually tried charging me again for the repair! They obviously knew that this was on them, they had the engine opened up after all, yet again!. After several challenging phone calls they decided to not charge me for what ended up being another failed attempt at fixing this issue. I actually think there is a decent shot they're the ones that caused the problem in the first place but that is for another time.

Allen the shop owner must of felt guilty when he found out my head gaskets blew for a 3rd time in under 4,000 miles and said he would fix it this time for the cost of labor alone. THAT WAS A LIE! what followed was 8 days of zero attempted communication with me on his end (not returning phone calls etc...)
I thought this was strange, and then when he finally did get back to me, he ended up telling me it would cost about $5,500 dollar to fix again and this was clearly not an option at this point... That is worth more than the vehicle itself at this point...

DO NOT GO HERE, YOU WILL BE SORRY AND OUT OF A LOT OF MONEY. I believe they way over charge their customers and way underpay their suspect mechanics. I wouldn't be writing this right now if I didn't fully think that this place was a total nightmare for new potential customers, as it has been for me.

As much as I had to leave a bad review, hoping my experience helps others a bit.



Starting off: I own a 04 RR that just hit 143k mi. It had the original timing chain and associated gaskets needed replacing. I made the appt. on January 22nd and was booked for February 2nd - I let Mike know that I had an upcoming road trip and was leaving on 2/14.



I did not receive updates via call or email for a whole week. I called the following Monday (2/9) to find that they had just began work that morning. I was told that some Defenders came in and delayed the (even though I set an appointment 11 days in advance) (I insisted on talking to Allen, who gave me a different story as to why it was delayed, said a job went wrong)



If someone would’ve been willing to put 10 hours a day in from 2/9 to 2/13, they could’ve easily finished the job (50 working hours for a 25 hour job)



Mike said that “two guys” would be working to make good on our pre-arranged pick up date. And once again did not receive updates again until *I* called Friday night and heard that the job will not be finished and none was wiling to work late or work Saturday/Sunday. No update Monday either.



Work FINALLY finished Tuesday 16th late morning (this was the first time I was proactively contacted).



FOUR days of vacation were missed on my part along with juggling transportation for the previous 16 days.



The job came in at staggering $5.7K when the original discussion estimated slightly under $4K but possibly $4.5K. Easily $1K+ above that the discussed cost. No matter what, this variance in price COMPLETELY unforgivable.



Also: I was given a meager 10% off for the hassle. The price would’ve been just over 6k for a vehicle worth 11-12k. Only a minimal apology was made by Mike.



The bill included charges for labor and parts for intake manifold gaskets, a part for the PVC valve and valley pan gasket even though that work has previously been carried out (within the previous 2 months) and DID NOT need to be carried out. This was carried out without my consent or notification. I am all for doing the job right and being through but I these jobs were simply "slipped in” and I was taken advantage of.



Legal action would in a heartbeat but dumb move on my part, all communication was verbal. Too bad a handshake wont cut it these days. As someone who works closely for a locally operated and family run business, I know the importance of customer service, communication and integrity. All of which were failed in my experience. I am also one of their younger customers and could’ve easily been a lifetime customer.



Working with an attorney friend to see if I have ANY standing as so little is actually written. Hoping I’m not totally screwed here. Not about the cash, about the principle (how cheesy is that?)



I will not be returning, sadly. Mike is friendly and the shop has a great feel along with the expertise of Allen, Dave and the others. The poor communication and the "raw deal" I got will prevent my return.



In hindsight, I would’ve had everything in writing, and required to be called anytime the price exceeded the original estimate. Would’ve also called every two days for an update to ensure the job isn't being shelved for a more “high profile” customer.



Hardly worth mentioning at this point, but the car was returned covered in dirt, several bird droppings (on black paint…), smelling of oil/fuel and three short deep scratches on the passengers side.



To be expected at a chain shop, wal-mart or my uncles garage. Not a high-end specialist.



Weston in Dallas, TX