Duke's Hair Studio - Dallas

Write a Review429-877-4002

CLOSED NOW - Opens at 8:00am

Scheduling an appointment:

After seeing so many positive reviews (which I now think are fake), I decided to give Duke's Hair Salon a chance. I gave Patti a call, where she simple answered with a "Hello". She never said, "Duke's Hair Salon how can I help you," and for a minute I thought I had the wrong number. We scheduled and appointment for the following weekend.



Visiting the Facility:

Unfortunately, I was running late and called ahead to let her know. I am a patient person and I don't mind waiting as long as the experience and hair style is done nicely. Patti (the owner) greeted me at the door. The facility has limited parking and I was concerned I was parked in a bad spot. She mentioned I could park anywhere. I am not from the area so I didn't quite understand what she meant as there was a small driveway in front of the facility that could only fit two cars. Apparently, you can park next door at another business, which personally, I don't think is appropriate.



Service of Patti (owner and stylist):

I came in for a relaxer and style. Patti failed to consult me on my hair, but instead had another stylist relax my hair. The other stylist also didn't take the time to consult me on my hair. I was under the impression that if Patti was going to do my hair she was going to manage the entire process (relaxer and styling), but she had another stylist named Africa perform the process. Additionally, please be warned that she up charges her prices. As a client, I shouldn't have to ask or guess if a roller set would be an additional to my relaxer. If we agree on a price, then that should be the price. If the price has to change, then that should communicated to the customer so I can decide if that is what I would want to do. Again, this could all have been adverted if Patti took the time to step away from her station for a moment, greet, guide, and consult me on my hair and the overall process. It's sad how two minutes could make a HUGE difference.



Overall:

Overall, Patti attempted to charge me 130 dollars for a relaxer and roller set. I will not be returning and I would like to warn those who do visit the salon that customer service is lacking. Patti please hire a receptionist, and learn to communicate. I felt nickel-and-dimed and when I went to explain my grievance she took it personally. She told me my hair took two packs of Affirm relaxer (which is normal for my hair), and for that reason she has to charge more. This conversation happened after the relaxer occurred. Please note this all could have resolved with one statement during the relaxer process – “Ma’am, unfortunately, we weren’t able to finish your relaxer with one item, we would need to use additional relaxer for your hair. It will cost a couple of dollars more, is that ok?”



The conversation ended with her telling me she didn't want me come back to her salon (being asked to not return to a salon has NEVER happened to me). I am fine with not returning because I didn't want to come back after being treated so poorly, but her reason for not wanting me to come back is because she didn't like my "vibe." I am happy to NEVER return as I can spend my money somewhere else that provides great services. I just feel sorry for the other stylist.



Last Note:

Dear Patti, I hope you learn to receive feedback. On another note, ladies if a stylist can't take feedback/listen during a process where you are allowing them to manipulate your beautiful hair...that is not a good stylist.