Denny's

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Awesome

Normally a good place to eat, but not this morning at 5:30am- Feb 15, 2015. Today was the worst experience I have ever had at a resturant. I call in before I get there so it will be ready. This morning I called, a female answered the phone, she said "Dennys", I told her I wanted to order breakfast and she hung up. I am in my car driving with speaker phone so I thought maybe she did not hear me, so I immediately call back. The phone just kept ringing, all the way to Denny's about 8 minutes I let it ring. When I got to Dennys, the waitress was outside smoking a cigarette. She followed me in, and I called Denny's phone number again to see if the phone was working, It was ringing but the volume was turned down low. The Cook was standing next to the front counter, he picked up the phone and turned up the volume- after he put it back down on the counter, the Waitress immediately pushed the button to turn it back down low. I went to the register to order so it would be faster. Right after I told her my food order, she totaled it up and pushed the TO Go button. I told her I wanted a tea to drink, she told me she could not delete the first order and re-ring it up to add a drink to the order- she was not the manager- appeared she did not want to give me a drink at all. I told her that was okay, I could pay for the first order, then order a drink and pay for it. The cook- knows me because I have been there several times before- walks out of the kitchen and asked if I wanted my food to eat in the booth, I said yes. He cooks my food, then brings it to me at my table. Meanwhile, the waitress brings me a tea in a to-go cup and plastic to-go fork and spoon-- Although I was already sitting at a table with my food on a regular plate. I don't know if it was busy before I got there, but several tables were dirty, no rolled silverware on any of the tables, and I had to go to another table to get jelly because my jelly container was empty. After I finished my food, I was out of tea and wanted a refill. I got up, went to the register and asked for a refill. The waitress said I could not get a refill in a to-go cup. I said if she would have given me a regular glass when I sat down, I would not be using a to-go cup. Some new customers came in, and I just stood there waiting for her to refill my tea. I almost took 5 steps and got it myself but she finally took my cup to refill it. The waitress's name on her nametag was NuNu but the reciept said the Server name was Sakiyyah T.

The service was slow and the food was delivered cold as if was was in a refrigerator. I was defintely not pleased.