Comet Cleaners

Write a Review214-526-8326

CLOSED NOW - Opens at 7:00am

TERRIBLE EXPERIENCE! This store has ruined two pieces of clothing, overcharged for drapes cleaning and on top of that the drapes shrink! They are very pleasant people when you pay for their expensive cleaning but TERRIBLE customer service when it comes to be accountable for their mistakes. DO NOT DO BUSINESS WITH THEM!

Poor customer service. Dropped off for same day service and came to pick up at 6pm, they decided to hold a piece without calling or consulting me.

When I brought this to the attention of the manager he told me, when you run your own dry cleaners you can make those calls.

What happened to customer service?
We get the right to choose where we do business and treating people in this manner without the common courtesy or respect to allow me to choose if you hold a piece that I needed for same day service.

My cat peed on my brand new comforter and sheets so I took it to Comet. When I pulled up I asked how much it was going to cost because I didn't want to spend a ton of money. I was told it would be $30 and would take 2 days. When I went to pick it up I was charged over $60. I went in to ask why it was so much and they told me it was $30 for the comforter and $15 for each sheet. I explained that I was not told that and I would not have dropped my sheets off had a I known that. The manager then said he could give me a credit on my next order that was 10% of the cost of the sheets...so $3. I told him not to bother that I wouldn't be back...and I won't. To add to that when I got my (brand new) comforter home I discovered that it was now horribly lumpy all over and had a completely different texture. Please save yourself the trouble and go somewhere else!

I have been to several cleaners in the area, and this is the first place that I found with excellent service. I brought in my dress with a stain that I didn't think would come out. I was concerned being that this is my favorite dress... so I asked to speak to the manager. He took a look at it, and althought he couldn't promise it would come out. He said that he felt confident in getting out the stain. After taking it to two other cleaners that had turned me down that day. I felt good about leaving my dress in his hands. When I came to pick up the dress. The stain was gone! I will not be going anywhere else. This is the place to go for service!