Green Earth Tree & Turf Care Inc

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Thank you for your review. We are sorry that you felt you perceived that you were not treated properly. As the wife of the owner of GreenEarth Tree & Turfcare. I felt it was important to respond to your review for two reasons: 1. I wanted to clarify my actions on behalf of GreenEarth 2. I wanted to emphasize our focus on continuing to maintain good standing in our community. When I speak with our customers I speak honestly and make every attempt to clarify the situation and come to a win-win resolution of the issues. Our intent is always to work with our customers to build and maintain relationships. When we make a mistake, we make every effort to address the problem and take responsibility for our part of the problem. Our sales team is a good one. Our sales people understand our lawncare treatments. Our paperwork clearly states the number of treatments. During conversations with our potential clients, we point out the benefit of each treatment. We never have and never will offer a ���one time only��� treatment. I trust our sales people to be honest; this is an absolute requirement to work for GreenEarth. Sending a bill is customary to receive payments for services rendered. If a customer chooses not to pay their bill, then a phone call is customary. If the phone call does not elicit the response we are looking for, then I follow up with a letter. I answer our main line 90% of the time. I respond to messages as soon as they are received. I take notes for every call, and I have a book that dates when, who and why. If I make a mistake I am willing to admit it and I make every effort to be fair, no matter what the outcome. We are a family owned company, starting out during the worst financial time of our lives. I would not risk losing everything by conducting business on behalf of our company in a dishonest manor. We are succeeding because we operate as an honest, fair, competitive business. Our first priority is our loyal customers. We know you will be happy with our services. We care about our business, our employees, and especially our customers.