Burger & Shake

Write a Review770-844-4418

OPEN NOW - Closes at 8:00pm

Was hungry and had some time to kill so stopped here. The people inside were very nice and took my order promptly. I got a hamburger and fries for just under $6. The burger was delicious and not small. The fries are crinkle cut, big,and just right and you get a very large amount. I woulda definitely stop here again!

WORST CUSTOMER SERVICE. I called and asked if I could place an order for pick up, and the man said yes. I go ahead and place the order, then ask if they serve cheese fries. He said yes and asked if I wanted cheese fries with everyone's order. I told him I would like cheese fries with the adult order only. He repeats the order back to me and everything was correct. When I went to pick up the food, they swiped my card and I'm looking thru the bag and don't see the cheese fries. The man (who was the one I spoke with) and woman said I did not order any. I said yes I did. They said for $1.50 more they could add the cheese. I was like, but that was your mix up, I clearly ordered it for the adult fry only, you repeated the order back to me, that's your mix up. They refused to correct it. In fact, the guy walked away during conversation and the woman looks act me rudely and says, "So do you want to add it or not?" I don't like to seem petty and they made such a big deal in front of everyone I was embarrassed, but that's poor customer service and quite honestly I will not be going there again. The food wasn't worth the cost, anyways, and the drinks had more ice than the actual drink. I get they're in business to make money, but they've taken it to such an extreme that they are stingy and have no customer service whatsoever. I had 3 small kids with me, and I feel like a scene was being made. I will not be recommending this place to anyone or returning here under any circumstances.