Staats Service Today Inc

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After receiving around 10 quotes for a furnace and central AC system, I went with STAATS. They had the best price. I also researched brands, and Rheem has a good reputation. It was installed about a week ago with no issues. The installation techs were professional, knowledgeable, and courteous. The salesman was easy to work with and took time to answer all my questions. I'll follow up if there are issues, but so far so good.

Called about getting a window AC unit repaired under warranty a month ago after being directed to Staats by the manufacturer. Even though the build-on date was well within the warranty period, I was told they couldn't help me because I didn't have the receipt. After a month of run-around from Lowe's, receipt in-hand, I called Staats again. This time I'm told they no longer service these units. And the woman on the phone sounds like she could give a rip less and that I'll have to 'call the manufacturer and ask if there's anyone else that can help me. Service is in the name, but certainly isn't something that I received to any degree.

They were on time and installed the furnace on day 1 as specified. I couldn't tell they were even here, spotless when I got home. The furnace is working perfect! The price was great too! Tomorrow they will be back to finish, I think to do the A/C work. I am very happy at this point with the work they have done. Highly recommend!

They did good work and quickly fixed the problem but $180 for 15 minutes of work?

This message is for poor comment on service on Kitch Aid refrig.Was not aware of this issue please call and I will resolve any problems or concerns.Thank You.

Recently spent $75 on these guys to be told the fridge was low on refrigerant. The guy they sent out doesn't work on the sealed system. They then wante another 400 to find the leak. After that the repairs would be an additional X amount. In addition they didn't honor the coupon from the phone book. Having dealt with Mike Staat over the years I am suprised he allows his name to be used by the current owners. In addition the lady on the phone was rude when my wife tried to discuss her concerns. To bad you can't give a "thumbs down" rating.