Mr Fixit

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DONT GO HERE! Save yourself the frustration , time & the money because most likely your electronic item still won't work.

I was told 3 days foR my screen repair & other repair work on my iPad. After four weeks of dropping by to pick it up, because by that time it should've been ready, I still had to stand there & wait because he hadn't even started on it yet. When he went to hand it to me, he realized it wasn't even mine, pulled it away & grabbed another iPad to work on hoping I guess, that this one was mine. It was only when I got it home that I realized that it still wasn't working.. This has been about the most frustrating, miserable repair experience I've ever had. After finally reading the reviews I see that the majority of the reviews have reported similar experiences there.

To sum up:

1. They took three weeks when I was told three days.

2. Sat and waited outside the building (during business hours) for 45 min to pick up.

3. Told me it was my fault they ordered the wrong piece.



I brought an iPad 4 in on the 11th of June, a Thursday, for a cracked screen. I was told it would likely be ready Saturday, but possibly Monday because they had to order the part. I didn't hear from anyone by Monday evening so I called on Tuesday morning and left a message. I left my information and asked for someone to call me back and let me know if/ when it was ready. I did not receive a phone call back so I called again that day and spoke with someone who seemed very confused and could not even find my iPad. This made me a bit nervous while he put me on hold and looked for it. He got back on the phone about four minutes later and asked if he could call me back. He did not. Wednesday afternoon rolls around and still nothing from Mr. Fixit. I call yet again and am told the wrong part came in that morning and they had to reorder. I asked when the new screen would come and was told it was being rush shipped so two days. I said it should be ready by Friday then right? Wrong. He said Saturday at the earliest because it takes two business days. By my calculation, Wednesday, Thursday, and Friday are all business days. . . Saturday it is. I ask that I be called when it's done on Saturday. Sunday evening, I have not received a call from Mr. Fixit. I call for the fourth time, on Monday morning and leave another message stating that I will be in to pick up my iPad 4 by two o'clock this afternoon. At 2pm when I arrived, a different product was being worked on. I explained who I was and stated that I was feeling pretty frustrated with the runaround. I told the gentleman that I needed it today and asked how long it would take. He said about an hour. I wanted to be very clear, so I confirmed one hour meant one hour, not two hours, or three days. He said yes, so I said I would be back, but if he could please call when it was completed. At 4:10, I showed up and there was a hand-written note taped to their locked business door that read "had to run to the bank" That's all it said. I waited for almost 45 minutes for him to come back. I showed up over two hours after he said it would be completed and my iPad was still not fixed. When he finally came back all he said was "hey" and walked in. I told him I was feeling frustrated that the device was not done and that I would sit there and wait until he completed it. He began working, but told me that it was my fault they did not have the correct screen because I said the wrong thing. He claimed I told him to order a new iPhone 4 screen, not iPad. I never told him anything, I simply brought the iPad in and gave it to him. They ordered the wrong product and tried to blame me. I was more than displeased.



My experience was awful, slow, rude, and not reassuring. Once home- there was dust and/or dirt under the screen, but I wasn't about to take it back. Now I have a "fixed" but dirty screen. I would never return to Mr. Fixit.