Macy's

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CLOSED NOW - Opens at 10:00am

I love this store the people here are so helpful and polite.

I was shopping this afternoon and stopped by Macy's. I stopped to look at earrings since I recently discovered Betsy Johnson. I went to the display and was immediately approached by a female employee who asked if I needed help. I said no, that I was just looking. instead of walking away, the employee leaned on the counter and stood there for a number of minutes just watching me select earrings. I refused to let that bother me and continued to mind my own business. There were other customers around me, so the employee walked away and I thought she had gone to help other people or at least watch someone else. Not a minute later she is behind the counter and asked again if she could help, while checking the displays I had been looking at. Annoyed, I replied "No, I'm STILL looking." She answered "oh, you're still looking" sarcastically before walking away. A minute must have gone by when another female employee approached me and asked me if I needed help even though I was clearly looking at earrings.

I am disgusted with this treatment. If I am stereotyped because I was wearing a cartoon t-shirt and jeans, what kind of treatment do other customers receive based on the color of their skin, or the language these employees hear, or the appearance of their clothes?

I went to the third floor immediately to speak to a manager. The young man I spoke with was so harried by his walkie-talkie I'm not sure he listened to half a word I said to him. He said that if I wanted, he could "take down their names" (of the employees). I'm not sure what he meant by this, but it hardly sounded like a solution for the problem I had. The least I deserved was an apology. I had to tell him to take down my information to contact me about this issue, but otherwise he did not seem to think of it as important.

I decided to make a complaint with the head quarters and to get the employee's name. I went to the jewelry counter and she was not wearing a nametag so I asked for her name. She said "why? what for?" I told her it was because she was stereotyping and harassing me. She walked away, opened a few drawers, wiped her mouth with a napkin and then said "Stella." I am not sure whether this is her name or not since she did not want to give me her name and when she did she was very short-tempered.

Less than two weeks ago I was there buying a birthday present and was treated very well by all employees, including the manager I spoke with today (who had started to ring me up before the lady who usually is there came and finished the transaction). Today I was underdressed, so I guess that means that not only am I insignificant as a customer, but a possible thief. The attitude of this female employee is unacceptable. What person can shop in peace if they are repeatedly asked to be helped, and followed, and watched while there are other customers who are completely ignored? What person can feel comfortable after being harassed and know the manager doesn't care and the employee acts as if SHE has been the victim of some great injustice? Is it too much to apologize if only to try and appease an angry customer? I am beyond disappointed at being so poorly treated. I will never shop at the Corpus Christi branch again.