La Bella Moda

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I purchased my bridal gown from LaBella Moda and the experience was wonderful. I went there to look at Jim Hjelm and that is what I bought, I went to 3 other stores and they had by far the best inventory. The sales assoc was very pleasant and made me feel very comfortable. She insisted I try this one style that I never would have and that was it! I had that special feeling that I was beginning to doubt I would ever experience. They measured me and I chose the size because I am determined to lose a few pounds before the dress comes in.

After going to several wedding shops, I ended up purchasing my dress from La Bella Moda bc they had the dress designer I wanted. I purchased this dress at the end of Sept where I paid half up front and was told I would receive a fabric swatch within a couple week. This swatch NEVER came. I was also measured at the time I picked out my dress and I just received it yesterday and it was big all over even though I only lost 1 pound since last Sept. The length was also too long. They told me it would cost 250 to 400 to alter this dress which is approx 20-25% the cost of this dress. What I dont understand is why did they measure me and why did I have to wait so long to have a custom made dress, when it does not fit me in the bust, waist, hips or length? This makes no sense. I understand minor measurements will always have to be made, but this is ridiculous. I refuse to pay them more money to fix something that shouldve been right in the first place. So annoyed. I do not wish this upon any bride... so please save yourself the hassle and go to a dress shop that actually show more professionalism and commitment to their customers... they are obviously only out to squeeze every penny out of their clients.