Kite Insurance Agency

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OPEN NOW - Closes at 5:00pm

Very curteous staff. All of my insurance and tax needs were met in one location. The new management is very professional and knowledgeable. The tax agent noticed a lot of write offs my past accountant had missed. I'm glad I found this company!

1) I was told before services were rendered that the cost to do my refund would ONLY be $100 though a money order, which i sent immediately with all paperwork since I live 2 hr away. When the return was finally completed, I was told that I needed to pay an additional $452 for additional paperwork filed.

2) They made egregious errors on my return, which I now have to amend. They put a capital loss of $3000 (the max for any year), which should is carried out until the total ($57,000) is paid back. All their numbers were wrong.

3) They took off 100% for the depreciation of my 2 homes. wrong.

4) I gave all my information in the beginning of March. I called bi-weekly for the status and was put on hold for 30 minutes before I was told they would get back to me. They FINALLY filed my taxes mid MAY. No updates and my calls were always met with exasperation.

5) office has no customer service, lies to their customers, probably lies to the federal government and are terrible at their job.